The Manager of Online Hotel Relations plays a crucial role in maintaining and optimizing the relationship between our company and our partner hotels. They are responsible for ensuring that our online hotel offerings meet the standards set by the hotels, while also managing our online distribution channels effectively.
Key Responsibilities:
- Develop and maintain strong relationships with partner hotels
- Negotiate and secure favorable terms and contracts with hotels
- Coordinate with the sales and marketing teams to optimize hotel offerings
- Monitor and analyze performance metrics of online hotel bookings
- Resolve any issues or disputes with partner hotels
- Ensure that hotel content and information is accurate and up to date
- Implement strategies to increase hotel occupancy and revenue
- Provide training and support to internal teams on hotel-related matters
- Stay updated on industry trends and competitors' hotel offerings
- Collaborate with hotels to create promotional packages and deals
Required Qualifications:
- Bachelor's degree in Hospitality Management, Business, or related field
- Proven experience in hotel management, online travel agency, or hotel sales
- Robust negotiation and communication skills
- Understanding of online distribution channels and hotel booking systems
- Ability to analyze and interpret performance data
- Excellent customer service and relationship-building abilities
- Proficiency in Microsoft Office and hotel management software
- Ability to travel as needed to meet with partner hotels
- Problem-solving and decision-making skills
- Knowledge of hotel industry trends and competitive landscape