- Collaborate with product engineers and data science teams to build AI products
- Lead escalations and priority incidents, ensuring effective collaboration among stakeholders
- Manage service delivery, ensuring customer expectations are met and driving future demand
- Assist in recruitment, performance assessments, training, and mentoring of the team
Key Deliverables:
- Delivery of high-quality AI product features and enhancements
- Development of systems and procedures to ensure outstanding service delivery
- Timely resolution of escalated issues and incidents
- Continuous optimization of service delivery processes