Position Overview The Manager - Training Development will be responsible for designing implementing and monitoring training programs aimed at enhancing the sales effectiveness product knowledge and customer service skills of retail staff This role ensures the continuous development of employees to drive sales performance improve customer experience and support overall business growth Key Responsibilities Training Strategy Planning Develop and execute training strategies aligned with retail sales goals Identify skill gaps through performance analysis feedback and sales results Prepare annual quarterly training calendars Program Design Delivery Design engaging training modules classroom on-the-job e-learning role plays Deliver induction training for current hires and refresher training for existing staff Create product knowledge sessions upselling cross-selling techniques and customer service training Performance Impact Measurement Monitor training effectiveness through assessments feedback and sales KPIs Track productivity improvement post-training and suggest corrective measures Maintain training MIS reports and dashboards for management Team Stakeholder Management Collaborate with Store Managers HR and Sales Heads to align training with business needs Mentor and guide in-house trainers or external training partners Build a culture of continuous learning within the retail teams Content Development Innovation Develop manuals SOPs sales scripts and digital learning content Introduce innovative training methods gamification simulations VR-based learning if applicable Key Skills Competencies Strong understanding of retail sales processes and customer service Excellent facilitation communication and presentation skills Ability to analyze data and measure training impact on sales performance Knowledge of modern training tools LMS e-learning platforms Leadership and people development skills Qualification Experience Bachelor s Master s degree in Business Administration HR Retail Management or related field 3-5 years of experience in Training Development preferably in retail sales Proven record of designing and delivering impactful sales training programs Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Food provided Provident Fund Work Location In person

📌 Manager-learning And Development (Dhekiajuli)
🏢 AB Foods
📍 Dhekiajuli