- Manage a regional or multi-country HR Shared Services team, including Tier 1 and Tier 2 staff
- Oversee daily operations and ensure consistent service delivery across locations
- Monitor KPIs, dashboards, and SLAs to assess performance and identify improvement opportunities
- Collaborate with the Operational Excellence team on improvement projects and HR service-related technical enhancements
- Support initiatives to enhance automation, workflow efficiency, and process standardization
- Partner with CoEs, HRBPs, and external vendors to resolve escalated issues and ensure service continuity
- Support the implementation and maintenance of HR systems and tools, including Workday and ServiceNow
- Ensure compliance with local labor laws, data privacy regulations, and corporate policies across regions
- Foster intercultural communication and collaboration within the team and with stakeholders
- Provide coaching and development support to Team Leads and Specialists
- Contribute to documentation, training, and knowledge base improvements
- Participate in audits, system testing, and annual HR events
- Report operational insights and trends to the Executive Director