Role Overview:

This role will be responsible to oversee and manage end-to-end e-commerce operations across B2B and B2C channels. The role involves managing online marketplaces, order fulfillment, inventory planning, customer experience, and coordination with internal and external stakeholders to drive sales growth and operational excellence.

Key Responsibilities:

E-commerce Operations

- Manage day-to-day operations of quick commerce and ecommerce platforms.
- Ensure smooth order processing, dispatch and deliveries as per target timelines
- Monitor inventory levels at channels and align deliveries or purchase orders to ensure 90% + availability
- Maintain product listings, pricing, promotional activities across platforms.
- Prepare monthly inventory forecast for above channels via co-ordination with channel managers
- Analyze and excess inventory for any channel and highlight to concerned channel manager

Analytics Reporting

- Track and analyze daily run rate, DOH, DOC of respective channels to maintain healthy inventory levels
- Track and analyze TATs of PO processing, dispatch and delivery timelines for respective channels
- Analyze optimal usage of regional warehouse to make TATs more productive
- Prepare MIS reports and dashboards for management review.




- Identify opportunities for process improvement and operational efficiency.

Stakeholder Management

- Collaborate with Sales, Supply Chain, Production and Finance
- Coordinate with logistics partners, warehouses, and third-party service providers.
- Ensure compliance with company policies and marketplace requirements.

Work Exp: ( Preferred Industry Experience: FMCG, Nutrition, Ecommerce, B2B C B2C, Wellness)

- Strong understanding of inventory management, order fulfillment, and logistics processes
- Experience in both B2B and B2C business models.
- Proficiency in Excel and e-commerce analytics tools.
- Strong analytical, problem-solving, and stakeholder management skills.
- Amazon and Flipkart SC operations understanding
- Quick Commerce (Blinkit, Zepto, Instamart)
- Inventory & Supply Chain Management
- Order Fulfillment
- Data Analysis& Reporting
- Vendor & Stakeholder Management
- FMCG / Nutrition / Wellness Industry Experience

Desired Candidate Profile

- Bachelor’s degree in business, Operations, or related field.
- 3-7 years of experience in E-commerce Operations within FMCG, Nutrition, Wellness, Healthcare, or Consumer Goods industries.
- Hands-on experience managing operational dashboards of marketplaces and quick-commerce channels.

📌 Manager E Commerce Operations (Mumbai)
🏢 Fastu0026Up India
📍 Mumbai