Role Customer Success Manager- Location Noida- Experience 2-6 yearsJob Summary We re hiring a proactive Customer Success Manager to speak directly with users understand their issues with the app and guide them toward completing their bookings Key Responsibilities - Call users to understand why they dropped off or didn t complete bookings - Identify app issues user concerns or missing features through conversations - Promote rebooking by guiding users and resolving their pain points - Share user insights with the tech product teams for app improvement Requirements - 2-6 years of experience in customer success telecalling or support - Solid communication in Hindi English - Ability to handle objections and build trust over calls - Understanding of consumer apps and user journey preferred ref updazz com