Summary: Role Purpose The Customer Development (Vertical) – Operations & Planning role is responsible for driving seamless coordination across bottlers, franchise teams, and internal stakeholders to ensure effective business planning, operational execution, commercial launches, and portfolio development. The role acts as a central point of contact to support customer development initiatives, cross-functional alignment, and business growth across the Coca-Cola System.

1.

Stakeholder

Management & Bottler Coordination

Key Responsibilities

Act as the primary coordination point between Coca-Cola and bottler teams for Customer Development initiatives.

Drive end-to-end planning and execution of key business activities, including:

Annual Business Planning (ABP)

Monthly/Quarterly Business Reviews

Commercialization of current products and packs

Operational planning and execution

Sales incentive program rollout and governance

Customer Development initiatives supporting business growth

Ensure timely communication, alignment, and execution across all bottler stakeholders.

Track action items, follow up on deliverables, and ensure milestone adherence.

Facilitate issue resolution by coordinating with relevant cross-functional teams.

2.

Internal Franchise

Coordination & Stakeholder Management

Key Responsibilities

Coordinate closely with Integrated Franchise teams to align Customer Development priorities with franchise business objectives.

Serve as the central point of contact for Customer Development-related communication across franchise functions.

Build strong relationships with internal stakeholders across Sales, Commercial, Finance, Supply Chain, Marketing, and Operations.

Support governance meetings, business reviews, and strategic planning sessions.

Ensure effective collaboration between franchise teams and bottlers for smooth execution of business plans.





Drive cross-functional alignment to achieve Customer Development objectives.

- Beacon / Focus Brand Planning & Commercial Execution

Key Responsibilities

Lead end-to-end planning and execution of Beacon and Focus Brand initiatives.

Manage commercialization activities from planning through successful market launch.

Support

Annual and monthly planning

Sales forecasting

Demand generation planning

Supply planning and execution

Marketing activation tracking

Monitor launch readiness and in-market execution.

Coordinate with Supply Chain, Marketing, Commercial, and Bottlers to ensure timely availability of products.

Support the development and execution of segregated packs and portfolio expansion initiatives.

Drive Customer Development portfolio growth through effective planning and execution.

- Data Management, Business Support & Operational Enablement

Key Responsibilities

Consolidate Customer Development data from all Integrated Franchises and Independent Bottlers.

Prepare business reports, dashboards, presentations, and performance trackers.

Support financial and supply-related issue resolution impacting Customer Development initiatives.

Analyze business performance and identify operational improvement opportunities.

Ensure timely availability of accurate business information for leadership reviews and decision-making.

Support governance processes by maintaining high-quality business data and reporting standards.

- Cross-Vertical Coordination & Business Support

Key Responsibilities





Partner with Customer Development verticals to ensure seamless execution of commercial initiatives across:

Modern Trade (MT)

B2B

Q-Commerce

E-Commerce

Travel Business

Railways

Quick Service Restaurants (QSR)

Coordinate with bottlers to ensure smooth operational execution across all channels.

Support planning, commercialization, supply readiness, and business execution for cross-vertical initiatives.

Facilitate communication between channel teams, bottlers, and franchise stakeholders.

Identify execution challenges and proactively drive resolution through cross-functional collaboration.

Key Competencies

Stakeholder Management

Cross-Functional Collaboration

Business Planning & Execution

Commercialization & Go-to-Market Planning

Forecasting & Demand Planning

Project & Program Management

Data Analysis & Business Reporting

Supply Chain Coordination

Communication & Influencing Skills

Problem Solving & Decision Making

Operational Excellence

Customer Development & Channel Management

Skills

Location(s)

India

City/Cities

Gurugram

Travel Required

26% - 50%

Relocation Provided

Yes

Job Posting End Date

August 10, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve.

We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Visit Our

Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

📌 Manager, Customer Development - Operations & Planning (Gurugram)
🏢 The Coca-Cola
📍 Gurugram