About Company At Ennovi we harness the power of two megatrends - electrification and AI - to help industries innovate at speed, operate smarter, and achieve sustainable growth. By combining these transformative forces with our global reach and best talent, we empower our customers to lead their markets and drive sustainable progress. From automotive and aerospace to consumer electronics, data storage, industrial, and medical markets, we harness these forces to help our customers create smarter, safer, and more sustainable solutions.

We thrive best in developing high-performance custom solutions that meet diverse technical needs, solve unique challenges, optimize performance, and adapt to evolving market demands.

Our mission is to get customers to the future faster, from anywhere. Headquartered in Singapore, ENNOVI has a global presence across North America, Europe, SEA, China and India, where all its activities are socially responsible, with minimal environmental impact. Learn more at www.ennovi.com.

Ennovi is an equal prospect employer in conformance with all applicable laws and regulations to individuals who are qualified to perform job requirements. The Company administers its personnel policies, programs, and practices in a non-discriminatory manner in all aspects of the employment relationship, including recruitment, hiring, work assignment, promotion, transfer, termination, wage and salary administration, and selection for training.

Why Join Us At Ennovi, we envision a future of electrification and innovation and strive to create an inspiring workplace where our employees are integral to shaping that future.

We offer a energetic, collaborative and inclusive culture that encourages continuous learning, professional growth, and a sense of purpose. As a part of the Ennovi team, employees experience the excitement of being at the forefront of cutting-edge technologies and contributing to a sustainable future. Our commitment to the transformation is epitomized by our five pillars: Speed, Innovation, Best Talent, Global Reach, and Sustainability.

This entails navigating exponential market changes through agile structures, fostering innovation across all aspects of our business, strategically expanding our global footprint, championing sustainability initiatives and nurturing a winning team.

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Reporting

Line

Reports to: Senior Manager - Commercial Excellence & Claims

Key Interfaces: Regional Sales Leadership, Account Managers (GAM/RAM), Finance Controllers, Product Development Team, Global Costing Team, Program Controllers, Program Managers Customer Service, IT, Sales Ops & Manufacturing site costing team Job Summary The Manager - Commercial Excellence & Claims will be responsible for governing, optimizing, and enforcing all Productivity and Business Link commitments tied to customer programs across Ennovi’s global regions.



This role ensures customers are held accountable to commercial commitments, forecast accuracy is enforced, SOP discipline is maintained, and negative P&L; impacts are quantified, recovered, or structurally eliminated.

The position is strategic and analytical, ensuring disciplined commercial decision‑making, transparency, and sustainable profitability while partnering closely with Sales, Finance, Operations, and Legal.

Main Responsibilities Business Link Governance

Build and maintain a global master repository of all: Business Link agreements & payouts

Program‑wise customer commitments & timelines

Track realization of commitments vs. approvals across regions. 2.

Price

Reduction & Payout Review

Review and challenge: Non‑contractual price reduction requests

Business Link payouts

Ensure all requests are: Properly justified

Financially sound

Aligned with program and customer profitability thresholds

Recommend approvals, rejections, or alternative actions. 3.

Customer Commitment

Accountability

Enforce customer obligations at a program level, including: Award letters

SOP adherence

Volume ramp‑ups

EDI forecast compliance

Identify gaps between commitments and actuals and initiate corrective discussions with Sales and customers. 4.

Claims

Governance & Validation

Independently validate logic, eligibility, contractual basis, and evidence for: Customer claims on Ennovi (Quality defects, delivery failures, SOP delays, chargebacks, etc.)

Ennovi claims on customers (Program cancellations, SOP delays, volume shortfall, cost recovery, etc.)

Ensure claims are aligned with: Customer agreements, SOPs, contracts, and commercial terms

Internal policies, quality standards, and accountability frameworks

Financial exposure and recoverability

Challenge weak or non‑compliant claims using data, facts, and contractual interpretation.

Act as a central authority to challenge non-compliant, inflated, or unsubstantiated claims before approval or settlement.

- End‑to‑End Claims Management

Own the full lifecycle of claims: Maintain clear audit trail and documentation for every claim.

Drive timely closure of aged claims and prevent backlog.

Partner with Sales, Operations, Quality, Finance, and Legal to collate irrefutable evidence for claim recovery related to: Program cancellations

Volume drops vs award volume

SOP delays

Expedite costs

Excess/obsolete inventory (E&O;)

Tooling amortization losses

Premium freight

Develop water‑tight commercial cases to maximize Ennovi claim recoveries from customers and suppliers.

Standardize claims documentation, templates, and contractual evidence requirements across regions.



6.

Claims Tool

Ownership & Continuous Improvement

Own and govern the Claims Management Tool / System: Data quality, usage discipline, workflow adherence

Lead continuous improvement initiatives: Process standardization across regions

SOP development and updates

Automation and digitization opportunities

Drive root‑cause elimination, not just claim resolution.

- Reporting, Analytics & KPI Management

Build and maintain standardized global reporting cadence: Open vs closed claims

Aged claims

Recovery vs payout trends

Root causes and systemic issues

Provide executive‑ready dashboards and insights for leadership reviews.

Key Performance

Indicators (KPIs)

% of Productivity and Business Link commitments fully tracked and realized Reduction in unauthorized or non‑justified price concessions SOP adherence rate (Actual vs Target)

Contract coverage and data completeness in central repository % reduction in unjustified claim payouts

Claim recovery rate (% recovered vs. eligible)

Net claim impact vs. prior year

Margin protection / leakage prevented (₹ / $ / €)

% claims reviewed with full documented evidence

Cycle time for claim adjudication

Sales & Operations adoption of governance framework

Reduction in escalated / disputed claims

Repeat root-cause claims reduction year-over-year Skills & Competencies

Commercial & Financial Acumen

Strong understanding of: Pricing mechanics

Cost‑to‑serve models

Automotive / electronics OEM commercial models

APQP, PPAP, SOP, VA/VE frameworks

Cost industrialization and manufacturing economics

Solid pricing, cost build-ups, and margin analysis capabilities

Ability to challenge assumptions with data‑backed insights.

Analytical & Problem‑Solving Skills

Advanced data analysis capabilities.

Ability to perform deep dives and translate insights into clear recommendations.

Comfort working with ambiguity and incomplete data.

Governance & Discipline

Strong mindset for controls, compliance, and process rigor.

Ability to establish governance frameworks without slowing the business.

Process & System Thinking

Ability to design scalable governance frameworks

Experience building scorecards, dashboards, and standard operating rhythms Experience & Qualifications

8+ years of experience in: Commercial Excellence

Sales Operations

Finance Business Partnering

Strategy or Program Management

Experience in manufacturing, automotive, electronics, or industrial environments strongly preferred.

Global or regional role exposure required.

Bachelor’s degree in engineering, Finance, Business, or related field

MBA or equivalent advanced degree preferred.

Ideal Candidate

Profile

Highly data‑driven, fact‑based decision maker

Comfortable operating in ambiguity and complexity

Strong backbone to hold customers—and internal teams—accountable

Balanced commercial and financial thinker

Results‑oriented with a portfolio‑level mindset

📌 Manager - Commercial Excellence & Claims (Bengaluru)
🏢 ENNOVI
📍 Bengaluru