- Handling Problematic Queries: Serve as the point of contact for resolving complex and problematic queries, ensuring timely and effective solutions.
- Field Staff Support: Provide operational support to field staff by offering guidance, resolving issues, and ensuring they have the tools/resources needed to perform their tasks efficiently.
- Managing Sheets and Daily Reports: Oversee the organization and maintenance of daily reports, including tracking tasks, progress, and outcomes, as well as updating and managing spreadsheets.
- Managing Escalations: Handle escalated issues or concerns from both internal teams and external stakeholders, ensuring that they are addressed promptly and effectively.
- Coordination with Cross-Functional Teams: Collaborate with various departments (e.g., Sales, Operations) to ensure tasks are completed as per the schedule and requirements.
- End-to-End Task Management: Take full ownership of tasks from start to finish, ensuring that they are completed on time, within scope, and meet quality standards.
- Reporting and Communication:



Provide regular updates on the status of ongoing tasks, challenges, and resolution timelines to management and relevant stakeholders.
- Process Improvement: Suggest improvements to streamline operational processes and enhance efficiency across teams.

Qualifications:

- Bachelors degree in a related field (preferred).
- Solid problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail and ability to prioritize tasks effectively.
- Proficient in Microsoft Excel/Google Sheets, and experience with data management and reporting tools.

Skills:

- Excellent interpersonal and communication skills
- Problem-solving and critical thinking
- Time management and organizational skills
- Attention to detail
- Microsoft Excel/Google Sheets proficiency
- Multitasking
- Conflict resolution
- Cross-functional collaboration

📌 Management Trainee (Mumbai)
🏢 Impact Guru
📍 Mumbai