Managed Services Engineer (L1/L2 Support)

? Location: Noida, India

? Employment Type: Full-Time

? Work Schedule: Monday to Friday (5-Day Work Week) About the Role

We are a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, cybersecurity, and end-user support services to a diverse portfolio of clients. We are seeking a highly skilled and customer-focused Senior Managed Services Engineer (L1/L2 Support) with 2 to 5 years of experience supporting multiple client environments.

This is a client-facing role requiring strong technical expertise across Microsoft environments, networking, systems administration, cybersecurity, and remote support. The ideal candidate should possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage and resolve technical issues efficiently while delivering exceptional customer service. Key Responsibilities

Provide advanced technical support to end-users and client environments across multiple accounts.

Deliver remote support for desktops, laptops, servers, networks, Wi-Fi, printers, mobile devices, and business applications.

Perform system deployments, upgrades, migrations, and configuration changes.

Troubleshoot and resolve issues related to operating systems, networking, Microsoft 365, servers, and cloud-based services.

Investigate root causes of recurring issues and implement long-term solutions to improve system reliability and performance.

Support the administration and maintenance of client infrastructure, including servers, workstations, networking equipment, and cloud services.

Deploy, manage,



and monitor systems using RMM and monitoring platforms.

Implement cybersecurity best practices including endpoint protection, MFA, backup management, patch management, vulnerability remediation, and incident response.

Assist in infrastructure assessments and provide recommendations for system improvements, performance optimization, and security enhancements.

Maintain accurate technical documentation, network diagrams, asset inventories, standard operating procedures, and knowledge base articles.

Collaborate with internal teams and clients to ensure timely resolution of support requests and project deliverables.

Required Skills & Experience

2 - 5 years of experience in an MSP, IT services, or multi-client support setting.

Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, NAT, VPNs, routing, switching, RDP, and Wi-Fi troubleshooting.

Experience managing Windows Server environments including Active Directory, Group Policy, File & Print Services, Certificates, and Virtualization platforms.

Hands-on experience supporting desktops, laptops, tablets, printers, scanners, and mobile devices.

Strong knowledge of Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), MFA,



and Modern Workplace technologies.

Experience with backup, disaster recovery, and business continuity solutions.

Proficiency in user account administration, email management, and access control.

Experience working with Ticketing/PSA platforms and IT service management processes.

Experience using RMM tools for monitoring, patching, automation, and proactive maintenance.

Working knowledge of cybersecurity technologies and best practices for endpoint, user, and data protection.

Excellent troubleshooting, documentation, communication, and customer service skills.

Ability to communicate effectively with both technical and non-technical stakeholders.

Good-to-Have Skills

Experience with the Kaseya ecosystem and related technologies, including:

Kaseya Autotask (PSA / Ticketing)

IT Glue (Documentation Management)

Datto RMM

Kaseya Cybersecurity Solutions

Endpoint Detection & Response (EDR/MDR)

Email Security Solutions

Security Awareness Platforms

Additional certifications such as Microsoft, CompTIA, Cisco, or cybersecurity certifications will be an advantage.

Why Join

Us?

5-day work week

Exposure to international clients and diverse technology environments

Opportunity to work across cloud, infrastructure, networking, and cybersecurity domains

Collaborative and growth-focused work culture

Career advancement opportunities within a fast-growing MSP

If you are passionate about technology, client success, and solving complex IT challenges, we'd love to hear from you. Send your resume at [email protected]

📌 Managed Service Engineer/Support) (Noida)
🏢 Ecliptic Insight Ventures
📍 Noida