- Install and configure ManageEngine products such as Endpoint Central, Service Desk, OP Manager, and others at customer sites.
- Prepare prerequisites and presales documentation required for installations.
Presales Support
- Conduct presales presentations, demos, and Proof of Concepts (POCs) for ManageEngine tools either onsite or via Microsoft Teams.
Support and Troubleshooting
- Troubleshoot and resolve ManageEngine-related support issues at customer sites.
- Raise and manage support tickets with ManageEngine to ensure timely resolution.
- Ensure all support Service Level Agreements (SLAs) are consistently met.
Training and Team Support
- Train and support team members on ManageEngine products and their management.
Audit and Documentation
- Conduct quarterly audits of ManageEngine products installed at customer sites.
- Identify shortcomings and recommend improvements.
- Log and close tickets in the online ticketing system.
- Prepare sign-off documentation and improvement checklists post-installation or audit.