We are hiring an experienced Major Incident Management Professional to join our team.

Location: Hyderabad & Chennai

Work Mode: Hybrid (3 Days/Week)

Shift: 24x7 Rotational Shifts

Key Responsibilities

- Manage and coordinate P1/P2 major incidents across production environments.
- Lead incident bridge calls and drive timely service restoration.
- Perform Root Cause Analysis (RCA) and implement preventive actions.
- Handle Problem Management and Change Management activities.
- Participate in CAB meetings and ensure change governance.
- Collaborate with cross-functional teams to improve application availability.
- Follow ITIL best practices for Incident, Problem, and Change Management.

Required Skills

- Major Incident Management
- Problem Management
- Change Management
- ITIL Foundation Certification (Mandatory)
- Production Support / IT Operations
- Root Cause Analysis (RCA)
- ServiceNow / Remedy / Jira
- Robust communication and stakeholder management skills

Qualifications

- Bachelor's degree
- 2+ years of relevant experience
- Ability to work in 24x7 rotational shifts

📌 Major Incident Management (ITIL) | Hyderabad/Chennai | Hybrid
🏢 Radiant Digital Solutions
📍 Chennai