: Logistics Manager – D2C Operations Department: Supply Chain & Operations Location: Bangalore (On-site)

Employment Type: Full-Time

About Us The Wellness Shop is a fast-growing D2C Beauty & Wellness brand looking for a Logistics Manager to lead end-to-end logistics operations, including warehousing, order fulfilment, last-mile delivery, reverse logistics, and 3PL management. The ideal candidate will ensure seamless customer deliveries while optimizing logistics costs and operational efficiency as we scale.

Key Responsibilities Order Fulfilment & Last-Mile Delivery

Oversee daily order processing to ensure SLA adherence (on-time dispatch and delivery)

Manage relationships with courier partners, 3PLs, and quick-commerce delivery partners; negotiate rates and SLAs

Monitor delivery performance metrics (NDR, RTO, TAT, delivery success rate) and drive continuous improvement

Coordinate with marketplaces (Amazon, Nykaa, Flipkart) for FBA/FBF and marketplace-specific logistics requirements Reverse Logistics & Returns

Design and manage an efficient returns/exchange process, minimizing RTO (Return to Origin) and RVP (Reverse Pickup) losses

Ensure damaged/expired product handling complies with quality and safety standards Vendor & 3PL Management

Identify, onboard, and manage relationships with logistics partners, packaging vendors, and fulfilment centers

Negotiate contracts, freight rates, and service-level agreements to optimize cost per shipment Compliance & Quality

Ensure compliance with regulatory requirements applicable to beauty/health/cosmetic product storage, handling, and transport (e.g., batch tracking, expiry management, labelling norms)

Maintain documentation for statutory/audit requirements (GST e-way bills, customs for imports if applicable) Data, Reporting & Cost Optimization

Track key logistics KPIs: cost per order,



delivery TAT, RTO %, damage %, inventory accuracy

Use data to forecast demand, plan capacity, and identify cost-saving opportunities across the supply chain

Prepare regular MIS reports/dashboards for leadership Team & Process Management

Build and manage a team of logistics coordinators

Drive process improvements and SOPs to increase efficiency as order volumes scale

Support new city/warehouse launches and expansion planning Requirements

Bachelor’s degree in supply chain, Operations, Business, or related field (MBA preferred but not mandatory)

4–8 years of experience in logistics/supply chain roles, preferably in D2C, e-commerce, FMCG, or beauty/health/pharma sectors

Strong understanding of warehouse management systems (WMS), order management systems (OMS), and courier aggregator platforms (Ship rocket, Unicommerce, Increff, etc.)

Proven experience managing 3PL/courier partner relationships and negotiating commercial terms

Strong analytical skills with proficiency in Excel/Google Sheets; familiarity with BI tools (Power BI/Tableau) is a plus

Experience handling SKUs with shelf-life/batch tracking requirements (preferred, given beauty/health product nature)

Excellent problem-solving skills and ability to work in a fast-paced, high-growth environment

Robust communication and vendor negotiation skills Good to Have

Experience with quick commerce fulfilment (Blinkit, Zepto, Instamart)

Exposure to international shipping/export logistics (if the brand ships overseas)

Knowledge of cosmetic/health product compliance norms (e.g., CDSCO, FSSAI where applicable) What We Offer

Opportunity to build and scale logistics operations for a fast-growing beauty & wellness D2C brand

Collaborative, fast-paced startup environment with high ownership

Competitive compensation with performance-linked incentives

📌 Logistics and Warehouse ManagerC (Bengaluru)
🏢 The Wellness Shop
📍 Bengaluru