Job Title: International Non-Voice Process Chat Support Executive

Job Summary:
We are looking for a customer-focused and detail-oriented Chat Support Executive to provide exceptional support to international customers through live chat. The ideal candidate should have excellent written communication skills, the ability to multitask, and a passion for delivering outstanding customer service.

Key Responsibilities:

- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues related to products, services, orders, accounts, or technical concerns.
- Maintain high levels of customer satisfaction by providing accurate and effective solutions.
- Handle multiple chat conversations simultaneously while maintaining quality.
- Document customer interactions and update records in the CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Meet key performance indicators (KPIs) such as response time, resolution time, customer satisfaction, and quality scores.
- Adhere to company policies, processes, and data security guidelines.

Required Skills & Qualifications:

- Graduate or Undergraduate.




- Excellent written English communication skills.
- Strong typing speed and accuracy. (30WPM)
- Basic computer proficiency and familiarity with MS Office.
- Ability to multitask and manage multiple chat sessions efficiently.
- Strong problem-solving and analytical skills.
- Willingness to work in rotational shifts, including night shifts.
- Minimum 6 months of experience is mandatory. (domestic exp is not considered)

Preferred Skills:

- Experience using CRM or ticketing tools.
- Good interpersonal and customer service skills.
- Ability to remain calm and professional in challenging situations.

Work Setting:

- International process supporting global customers.
- Rotational shifts, including weekends and holidays as required.
- Work from office

Benefits:

- Competitive salary
- Performance-based incentives
- Health insurance
- Paid leave and holidays
- Training and career growth opportunities
- Employee engagement programs
- 2 way cab facility within 30km radius of the office premises

Contact: (phone hidden) (HR Adrian)

📌 International NON-Voice Process (Chat support) (Telangana)
🏢 IntouchCX
📍 Telangana