The Senior Customer Support Engineer - Hyderabad is responsible for delivering customer support in terms of technical service at APT region.
This position reports to the State Service Manager- APT and is part of the South Service team in the Service department located in Indore and will be fully remote.
In this role, you will have the opportunity to:
- Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
- Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner
- Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards.
The essential requirements of the job include:
- Must be an Engineering Graduate with B.E./B.Tech. Degree
- Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
- Should have advanced Technical Competency in one of the Product lines in IVD product.
Should have adequate skills to consultatively help support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.
It would be a plus if you also possess previous experience in:
- Technical field services of IVD products (hardware SW) with advanced Technical Skills in one product line in IVD
- Generating Service Revenue
- Usage of Customer Relationship Management (CRM) SW based on Call Handling Closure in System.
This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this work from home arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.