Role & responsibilities

Job Description: Tele Counsellor (College Admissions)

Job Summary We are looking for a results-driven and empathetic Tele Counsellor to join our admissions team. In this role, you will be the first point of contact for aspiring students and parents. Your primary responsibility will be to connect with prospective candidates, understand their career aspirations, guide them through our college's courses and scholarship offerings, and help them take the first step toward enrollment.

Key Responsibilities

- Student Outreach & Counseling: Call prospective students from provided leads to pitch the college's academic programs, infrastructure, and career opportunities.
- Lead Management: Maintain a systematic log of all calls, follow-ups, and student statuses in the CRM software or database.
- Scholarship & Course Guidance: Clearly explain eligibility criteria, course structures, fee frameworks, and available 100% scholarship programs or financial aid options.
- Relationship Building: Build trust and rapport with both students and parents, addressing their doubts regarding placements, campus life, and career paths.
- Drive Walk-ins & Admissions: Invite qualified students for campus visits or counseling sessions,



effectively converting potential inquiries into successful registrations.
- Feedback Loop: Collect and share market feedback and student insights with the marketing and admissions strategy teams.

Key Requirements & Qualifications

- Education: 12th pass in any stream (Education, Communications, or Business backgrounds are a plus).
- Experience: 05years of experience in tele-calling, inside sales, or academic counseling (experience in the higher education sector is highly preferred).
- Language Skills: Solid verbal communication skills. Fluency in local languages (like Hindi) and a good command of English is essential to effectively connect with parents and students.
- Skills:

- Active listening and strong persuasive skills.
- Patience, empathy, and a high emotional intelligence to handle student anxieties about the future.
- Basic computer proficiency (MS Office, Google Sheets, or CRM tools).

Performance Indicators (KPIs)

- Number of daily/weekly connected calls.
- Conversion rate from raw lead to campus walk-in/counseling invitation.
- Final admission conversion target achievement.

Perks and benefits incentive

📌 Tele Counsellor (Bihar)
🏢 Sarojni Group Of Institution
📍 Bihar