About SBJ Multicom

SBJ Multicom is a SEBI-registered financial intermediary headquartered in Jaipur and offices in Gurgaon, Ahmedabad, Sri Ganganagar & Sirsa. We hold active memberships with NSE, BSE, MCX, and NCDEX and are a Depository Participant with CDSL, with additional repository memberships with CCRL and NERL. We offer our clients a complete suite of financial services Equity Trading, F&O;, Commodities, Currency, Mutual Funds, and Demat Account services all from a single regulated platform.

We are building a dedicated client-facing team at our Gurgaon office to support our growing client base across the NCR region.

Role Overview

This is a dual-function role combining front desk management and telecalling responsibilities. You will be the first point of contact for walk-in clients and the primary voice for our outbound and inbound client servicing calls. No prior stock market or broking experience is required — complete training on all products, platforms, and processes will be provided on joining.

Key Responsibilities

Front Desk & Office Management

- Welcome and assist walk-in clients — guide them through account opening enquiries, KYC documentation, and service requests
- Maintain the front desk, reception area, and visitor register; manage incoming couriers, mail, and office administrative tasks
- Coordinate with the back office and operations team to ensure client requests are processed accurately and on time
- Assist clients with Demat account opening forms, KYC documentation, and related paperwork — ensuring completeness before submission

Telecalling — Outbound & Inbound

- Make outbound calls to prospective and existing clients to inform them about SBJ Multicom's products and services — Demat accounts, trading platforms, Mutual Funds, and IPO opportunities
- Follow up on leads provided by the sales team; maintain a daily call register with outcomes and follow-up actions
- Handle inbound client calls — respond to basic queries and escalate complex issues to the appropriate team




- Achieve daily/weekly calling metrics as set by the reporting manager

Client Relationship & Data Management

- Build and maintain positive relationships with existing clients through regular follow-up calls and prompt service
- Maintain an accurate and up-to-date client database in the CRM/MIS system
- Generate daily call reports and share them with the team leader at the end of each working day
- Assist in informing clients about new product launches, market updates, and company announcements

Candidate Profile

Must Have

- Minimum 12th Pass; Graduation in any stream preferred
- Strong verbal communication skills in Hindi; basic working knowledge of English
- Pleasant, qualified, and patient telephone manner
- Basic computer proficiency — MS Office (Word, Excel), email, and willingness to learn our trading/CRM platform
- Punctual, responsible, and able to work independently with minimum supervision

Good to Have

- 0–3 years of experience in telecalling, customer service, front desk, or receptionist roles (any industry)
- Prior exposure to a stock broking firm, bank, insurance company, or any BFSI organisation
- Basic awareness of financial products — Demat accounts, Mutual Funds, equities — even if only from personal interest
- Fluency in English — preferred, not mandatory

Why Join SBJ Multicom?

- Join a fully SEBI-regulated company — you are working for a credible, compliant, and stable financial services organisation
- No prior stock market knowledge needed — we provide complete product and process training from Day 1
- Earn monthly performance incentives over and above your fixed salary — your effort directly adds to your income
- Work in a professional, supportive office environment in Gurgaon with fixed, predictable working hours
- Clear growth path — Front Desk / Telecaller to Client Relationship Executive to Branch Operations Executive as you gain product knowledge and experience
- Be part of a growing company with access to NSE, BSE, MCX, NCDEX, and CDSL — a strong foundation for a long-term career in financial services.

📌 Front Desk Executive | Telecaller | Receptionist | Gurgaon (Haryana)
🏢 Shree Balaji Multicommodities
📍 Haryana