Position Details

Position Title: Manager – Learning Management System (LMS)

Department: Centre for Distance & Online Education (CDOE)

Reports To: Deputy Registrar – CDOE

Supervises: LMS Executives, Technical Assistants, LMS Support Staff

Employment Type: Full Time Position Purpose The Manager – LMS shall be responsible for planning, managing, monitoring and continuously improving the University's Learning Management System for Online and Open & Distance Learning (ODL) programmes. The role ensures that the LMS supports academic delivery, learner engagement, digital assessments, faculty enablement, regulatory compliance, analytics, quality assurance, and integration with ERP and other academic systems.

The Manager shall also ensure compliance with UGC-DEB Regulations regarding learner support, digital learning resources, assessment management, academic record maintenance, and quality standards. Key Responsibilities

- LMS Strategy & Administration

Lead the overall administration of the University's LMS.

Develop LMS operational policies and Standard Operating Procedures (SOPs).

Ensure uninterrupted LMS services throughout the academic year.

Manage LMS upgrades, maintenance, and optimization.

Recommend technology enhancements aligned with institutional objectives. 2.

Academic Delivery

Management

Ensure all approved programmes are available on the LMS before semester commencement.

Monitor semester-wise course readiness.

Verify proper mapping of

Programmes

Courses

Faculty

Learners

Academic Calendar

Ensure timely activation of learning resources. 3.

Digital Learning Resource

Management

Supervise uploading of

Self Learning Materials (SLM)

e-Books

Video Lectures

PPTs

Reading Materials

Assignments

Question Banks

Interactive Learning Resources

Ensure version control of all academic resources.





Coordinate with content developers for periodic updates. 4.

Faculty

Enablement

Organize LMS orientation programmes.

Train faculty members on

Course Management

Online Teaching

Attendance

Assignment Management

Quiz Creation

Gradebook

Discussion Forums

Student Analytics

Provide continuous technical guidance. 5.

Learner Support

Management

Ensure timely resolution of LMS-related learner queries.

Monitor learner grievances.

Develop FAQs and user manuals.

Improve learner experience through continuous feedback. 6.

Online

Teaching & Live Session Monitoring

Monitor scheduling and execution of live classes.

Ensure recordings are uploaded.

Track attendance.

Monitor faculty engagement.

- Assessment & Examination Support

Supervise

Quiz Management

Assignment Submission

Internal Assessment

Online Examination Configuration

Grade Publication

Coordinate with Examination Cell. 8.

Learning

Analytics

Develop dashboards for

Student Login Activity

Course Completion

Attendance

Faculty Engagement

Assignment Status

Learner Progress

Student Retention

At-Risk Learners

Provide periodic reports to management. 9.

Quality

Assurance

Conduct regular LMS audits covering:

Course completeness

Broken links

Content quality

Accessibility

Faculty responsiveness

Learner participation

Recommend corrective actions. 10.

Regulatory

Compliance

Ensure LMS compliance with

UGC-DEB Regulations

NAAC requirements

Centre for Internal Quality Assurance (CIQA)

Academic Audit





Digital Record Maintenance

Support all statutory inspections.

- ERP & Technology Integration

Coordinate integration of LMS with:

ERP

Student Information System (SIS)

Payment Gateway

Digital Library

Examination Portal

CRM

Video Conferencing Platforms 12. Team Management

Supervise LMS Executives.

Allocate responsibilities.

Monitor performance.

Conduct periodic reviews.

Mentor team members.

Educational

Qualification

Essential

Master's Degree in Computer Science / IT / Education / Management / MCA or equivalent.

Preferred

Certification in Moodle Administration, LMS Administration, Project Management, or Educational Technology. Experience

5–8 years in LMS Administration, Educational Technology, Online Learning, or Higher Education IT.

Minimum 2 years in a supervisory role.

Technical

Skills

Moodle / Canvas / Blackboard / Google Classroom

ERP Integration

Learning Analytics

SQL (preferred)

HTML/CSS (basic)

Google Workspace

Microsoft Office

Zoom/MS Teams/Google Meet

Digital Assessment Tools Behavioural Competencies

Leadership

Problem Solving

Stakeholder Management

Analytical Thinking

Decision Making

Communication

Planning

Team Development Key Performance Indicators (KPIs)

KRA

KPI LMS Availability

≥99.5% uptime

Course Readiness

100% before semester start

Faculty Enablement

All faculty trained before commencement

Student Support

95% tickets resolved within 24 hours

Content Management

100% academic content uploaded on time

Learner Analytics

Weekly dashboards submitted

Regulatory Compliance

Zero major non-compliance observations

Team Management

Monthly review meetings completed

Assessment Support

Zero critical LMS errors during examinations

Audit Readiness

Documentation available throughout the year

📌 LMS MANAGER (Jaipur)
🏢 Vivekananda Global University
📍 Jaipur