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and identify solutions to software and server issues Diagnose and troubleshoot technical issues Ask customers targeted questions to quickly understand the root of the problem Monitor transactions within agreed time limits Talk clients through a series of actions either via phone email or chat until they ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Resources will work from projectPremises Resources should do Monitoring of Application Application services Infra Availability Act on alerts received Alerts configured for BTO Resources should do L1 tasks and issues in Application Support If they are unable to close anything at the L1 level then they can approach AO Team Development Team Tasks Procedures defined for BTO to be followed Maintaining Compliance of systems patching ARSIM of system application Raising Service Requests Change management calls etc Deployment in Application based on release notes Backend updates in DB raise ServiceNow calls Monitoring reporting and addressing the SOC alerts Resources should coordinate with multiple teams to identify the issue and conclude on RCA Daily checklist tasks day to day operational calls to be performed by the resources MIS reports to be prepared based on the requirement UAT All above support required for troubleshooting Network DB and Infra level issues except monitoring L1 and code related support Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us 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📌 Linux Admin (Mumbai)
🏢 Wipro
📍 Mumbai