Job Title: Level2 Technical Support Executive

Experience: 2–6Years

Location: Hyderabad

Interview Mode: In-Person Interview (Mandatory)

Immediate Joiners are Preferred.

Job Responsibilities

Provide proactive Level2 helpdesk support for inbound customer service requests.

Diagnose and resolve hardware and software issues.

Handle incidents and service requests escalated from Level 1 support teams.

Perform technical analysis of incidents and review ticket history.

Utilize knowledge bases, log files, and remote support tools to troubleshoot and resolve issues. Create, update, and maintain tickets with accurate information.

Assist field service technicians by providing technical guidance and spare-part recommendations when remote resolution is not possible.

Identify recurring issues and prepare reports for management.

Must Have

Skills

Basic knowledge of

SQL

PowerShell, Command Prompt (CMD)

Active Directory

Networking Fundamentals, Jump Server Concepts, TCP/IP Fundamentals

Computer Hardware Components





Solid SQL troubleshooting and analytical skills.

Windows 10/11 troubleshooting.

User profile management.

System performance troubleshooting.

Office 365 application support.

Desktop/Laptop hardware troubleshooting

Log analysis

IIS and Windows Server knowledge

ServiceNow/Jira familiarity

Components identification and replacement guidance

Printer and peripheral support

Excellent communication skills in local language and English (written and verbal). Qualifications

Graduate degree or equivalent work experience.

2–6 years of relevant experience in Service Desk Support or Technical Support.

Mandatory experience working with Global clients or Retail Domain, POS, SCO, EFT, Printer, Scanner.

Needs to work in Rotational shift 24*7.

Its 5days WORK FROM OFFICE MODEL. Please apply if you are open and interested to come for "Face to Face" Interview in Hyderabad.

📌 Level2 Technical Support Executive (POS, SCO, Retail) (Hyderabad)
🏢 Diebold Nixdorf
📍 Hyderabad