Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

The Associate

Manager – Learning & Development (L&D;) is responsible for supporting the design, coordination, and execution of learning programs for internal teams and client-facing operations. The role focuses on driving learning initiatives, managing stakeholder relationships, supporting talent development strategies, and ensuring smooth delivery of training operations aligned with business goals. The individual works closely with business leaders, HR partners, trainers, and operations teams to identify capability gaps, improve employee performance, and enhance the overall learning experience.

What are we looking for?

Required

Skills

Robust understanding of learning and development processes and training operations

Good stakeholder management and communication skills

Experience working with Learning Management Systems (LMS) and reporting tools

Strong analytical, organizational, and problem-solving capabilities

Proficiency in Microsoft Excel, PowerPoint, and other MS Office applications

Ability to manage multiple priorities in a fast-paced environment

Strong collaboration and team management skillsEducation Equivalent Any Graduate Experience





9-10 years of experience in Learning & Development, HR operations, talent development, or training coordination

Experience managing learning operations for global teams or enterprise clients

Exposure to leadership development and capability-building programs

Familiarity with digital learning platforms, virtual training tools, and reporting dashboards

Certification in Learning & Development, Instructional Design, or HR is an added advantage

Experience supporting employee engagement and talent development initiatives Knowledge/Skills Requirements:

Analytical and problem-solving skills

Passion for customer service

Results & detail-oriented

Focus on high data accuracy

Quality driven – in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Valuable written and verbal skills.

Strong

English language communication skills

MS Office

Regulatory Compliance (Process specific)

CDP

Excellent communication and client relationship skills Roles and Responsibilities:

Manage and support end-to-end learning and development operations for assigned business units, functions or client programs

Coordinate training schedules, learning calendars, onboarding sessions, and development initiatives

Partner with business stakeholders to identify training needs and capability development requirements

Monitor training effectiveness through reports, feedback analysis, and learning metrics

Support implementation of leadership development, upskilling, compliance, and behavioural training programs

Collaborate with trainers, instructional designers, and external vendors for program execution

Ensure learning data accuracy and maintain training records within LMS and reporting tools

Prepare dashboards, reports, and presentations for leadership review

Drive employee engagement initiatives related to learning and career development

Identify process improvement opportunities and support automation or optimization initiatives

Ensure adherence to organizational policies, compliance standards, and training governance requirements

📌 Learning Operations Associate Manager (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai