Skill required: Knowledge Management - Knowledge Management Strategy & Design Designation: Learning Exp Design & Dev Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

The Process trainer conducts New Hire training / Floor Performance enhancement programs for the Project. In addition, this position establishes and manages relationships for New Hire integration into the Accenture style of working and Project requirements. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.

Primary responsibility is deployment of New Hire Process / Domain training. Secondary responsibility is supervision, coaching, reporting and leadership. The objective of this position is to positively influence and manage Current Hire training to effect training throughput and yield the highest capacity given customer/client service targets.

ROLES INCLUDED: Trainer

Coach

Recruiter

Assessor

Team Management

Instructional designer for training content / New Hire curriculum What are we looking for?

Education – Graduation from an accredited college or university; or a level of education that, together with experience and training,



enables the applicant to demonstrate the required knowledge and experience.

Four or more years of professional related experience.

Deep understanding of the Domain / Functional area of the Client / process (example – Insurance, Procurement, HR, Supply Chain, ISP etc..)

Excellent Communication Skills - orally and in writing

Instructional design

Presentation Skills

Computer/ MS Office skills

Trend analysis and reporting

People Management skills

Critical problem solving and issue resolution

Team supervision

People Development – Feedback & Coaching Behaviors key to the success of this position are:

Continuous improvement focus – result oriented

Motivation

Teaming and collaboration

Analytical thinking

Ability to Plan and Prioritize

Confidence

Positive outlook

Creative and innovative approach

Adaptability

Ability to exercise sound judgment within established guidelines

Relationship Partnering The Process trainer will interact with the following people on a weekly basis:

CD Manager

Operations Team Leads / Managers

HR team

WFM team

Facilities and Services

Client / Onshore team (As applicable)

Training (Batch) Throughput - Includes batch attendance, retention, performance

Training Effectiveness – Process Training Certification assessment scores

Performance of the batch during nesting and on the shop floor Roles and Responsibilities:

Conduct training for new hires and recurrent training for employees in the areas of customer orientation, new products or processes, systems or tools used, etc.





Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available.

Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate.

Work with CD Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.

Design training courses and programs necessary to meet training needs.

Organize training venues, logistics, transport as required to achieve efficient training attendance and delivery.

Plan and deliver training courses personally where necessary to augment that provided externally or internally by others.

Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.

Recruit employees (as applicable).

Ensure all training activities and materials meet with relevant organizational and statutory policies.

Monitor, measure and report on employees’ training and development plans and achievements within agreed formats and timescales.

Develop self, and maintain knowledge in relevant field at all times.

Deploy TTTs as required by the organization.

Interact with training vendors and attend related training conferences and seminars.

Training (Batch) Throughput - Includes batch attendance, retention, performance

Training Effectiveness – Process Training Certification assessment scores

Performance of the batch during nesting and on the shop floor to meet/exceed SLAs.

Adherence to timelines – Batch and Reports

VOC – Involvement in Floor engagement initiatives

Batch training feedback scores

📌 Learning Exp Design & Dev Senior Analyst-Messaging (Mumbai)
🏢 Accenture in India
📍 Mumbai