Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

- DB Architecture change for sync multiple systems

2.

Vertical

Wise DMS One App Version Management

- Consolidation of Process (NACH, Death & Insurance Portal & CRM)
- SFDC CRM evaluationDuties and Responsibilities A – Key accountabilities pertaining to the role

1.

Product

Strategy & Roadmap

Define multi?year roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.

Prioritize features based on business value, customer need, compliance impact, and technology feasibility.

2.

Technology

Delivery & Architecture

Lead solutioning and development across Android, iOS, and Responsive Web stacks.

Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.

3.

Release

Management & Operational Excellence

Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.

Ensure comprehensive documentation: SOPs, runbooks,



FAQs, error dictionaries, user guides.

B – Additional Accountabilities

Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.

- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.Key Decisions / Dimensions
- Feature prioritization, roadmap direction, and design choices.
- Release gating, rollout strategy, and technical guardrails.
- Control frameworks for security, consent, communication, and payments.Major Challenges
- Balancing rapid iteration with security, stability, and compliance.
- Integrating multiple systems while sustaining performance and reliability.
- Ensuring omnichannel consistency across app, web, and assisted journeys.
- Managing customer diversity (languages, device types, digital maturity).Required Qualifications and Experience a) Qualifications

B.E./B.Tech

Certifications in Product Management, Cloud, Security/Privacy, Agile/Secure desirable b) Work Experience

12–18 years leading high?scale app/web products (preferably BFSI/collections/digital payments)

Strong expertise in UX, mobile/web development, payments, compliance, and analytics

- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.

📌 Lead - Tech Transformation/Senior Lead - Tech Transformation (Pune)
🏢 Bajaj Finance
📍 Pune