Job Requirements

QA Lead – Studded Jewellery (Sourcing)

Department

Quality Assurance – Sourcing

Reports To

Head – Quality Studded Jewellery Location : Mumbai (Travel to vendor locations across India and overseas as required)

Role Purpose The QA Lead – Studded Jewellery (Sourcing) is responsible for developing and maintaining robust quality assurance systems across all sourced studded jewellery suppliers. The role ensures that every product sourced for Zoya, Tanishq, and Mia consistently meets Titan’s quality standards, brand specifications, customer expectations, and regulatory requirements.

The role partners closely with Sourcing, Product Development, Merchandising, Design, Vendor Partners, and Manufacturing teams to build preventive quality systems, strengthen supplier capability, minimise quality risks, and deliver superior product quality from development through commercial production.

Key Responsibilities 1.

Supplier Quality

Management

Develop and implement supplier quality management systems.

Qualify and onboard new manufacturing partners.

Conduct supplier capability assessments and technical audits.

Define supplier quality requirements and acceptance criteria.

Develop supplier quality scorecards.

Drive continuous supplier performance improvement.

Monitor supplier compliance with Titan quality standards.

2.

Product Development

Quality

Collaborate with Design, Merchandising, Product Development and suppliers to:

Conduct Design for Manufacturability (DFM) reviews.

Assess technical feasibility.

Identify quality risks during product development.

Validate prototypes and pre-production samples.

Approve Gold Seal and Pilot samples.

Ensure design intent is maintained during industrialisation. 3.

Incoming Quality

Assurance

Establish quality systems for incoming products covering:

Jewellery workmanship

Diamond quality

Gemstone quality

Metal quality

Hallmark compliance

Dimensions

Weight tolerance

Surface finish

Stone setting security

Functional components

Packaging quality

Develop statistically robust sampling plans and inspection standards.

4.

Supplier Process

Audits

Conduct regular audits covering

Manufacturing processes

Process controls

Inspection systems

Traceability

Calibration systems

Training effectiveness

Housekeeping

Quality documentation





Continuous improvement initiatives

Drive closure of audit observations through effective CAPA.

5.

Product

Validation & Testing

Develop validation plans for

Stone security

Clasp durability

Chain strength

Wear resistance

Rhodium/plating thickness

Mechanical performance

Dimensional accuracy

Packaging validation

Transit testing

Customer usage simulation 6.

Vendor

Development

Partner with suppliers to

Improve First Pass Yield

Reduce defects

Reduce rework

Improve process capability

Standardise manufacturing practices

Enhance quality culture

Build technical competency

Support implementation of Lean Manufacturing and Six Sigma methodologies.

7.

Customer

Quality

Analyse

Customer complaints

Product returns

Repair trends

Retail feedback

Service centre findings

Conduct Root Cause Analysis and implement Corrective and Preventive Actions (CAPA).

8.

Quality

Systems & Documentation

Develop and maintain

SOPs

Inspection Standards

Product Specifications

Quality Control Plans

FMEA

PPAP documentation (where applicable)

Audit reports

CAPA records

Supplier quality manuals

Validation reports

- Compliance & Governance

Ensure supplier compliance with

BIS Hallmarking requirements

Titan quality standards

Responsible sourcing guidelines

Diamond and gemstone quality specifications

Ethical sourcing requirements

Environmental, Health & Safety standards

Internal quality systems

- Cross-functional Collaboration

Work closely with

Sourcing

Product Development

Merchandising

Design

Manufacturing Partners

Retail Quality

Customer Experience

Supply Chain

Logistics

Packaging

R&D;

Key Performance Indicators (KPIs)

Supplier PPM (Parts Per Million)

Incoming rejection rate

Supplier First Pass Yield (FPY)

Right First Time (RFT)

Supplier Audit Scores

CAPA Closure Effectiveness

Customer Complaint Rate

Product Return Rate

Repair Rate

Cost of Poor Quality (COPQ)

Supplier OTIF (On Time In Full)





New Product Approval Lead Time

Required Experience

10–15 years of experience in jewellery quality, preferably in sourcing or supplier quality.

Strong experience in studded jewellery manufacturing and quality assurance.

Experience managing multiple external suppliers.

Exposure to luxury and premium jewellery brands.

Hands-on experience in supplier audits, vendor development, and new product introduction.

Technical Competencies

Studded jewellery manufacturing processes

Diamonds and coloured gemstones

Gold metallurgy and alloys

Jewellery finishing and plating

Hallmarking standards

Quality Management Systems (QMS)

FMEA

SPC

MSA

PPAP

APQP

Root Cause Analysis

CAPA

Lean Manufacturing

Six Sigma

Statistical sampling techniques

Inspection planning

Behavioural Competencies

Supplier relationship management

Robust analytical ability

Decision-making

Negotiation and influencing skills

Attention to detail

Customer-centric mindset

Problem-solving

Coaching and mentoring

Cross-functional collaboration

Continuous improvement orientation

High integrity and accountability

Education

Bachelor’s degree in Engineering, Jewellery Technology, Metallurgy, Manufacturing, or a related discipline.

Six Sigma Green Belt/Black Belt preferred.

Lead Auditor or Quality Management certification is desirable.

Success Measures The QA Lead – Studded Jewellery (Sourcing) will be successful when:

Supplier quality performance consistently improves year over year.

Incoming quality defects and customer complaints are significantly reduced.

New products are launched Right First Time with minimal quality issues.

Supplier audits demonstrate sustained compliance with Titan quality standards.

Vendor capability is continuously enhanced through coaching and structured improvement initiatives.

Every sourced jewellery piece delivered to Zoya, Tanishq, and Mia reflects the highest standards of craftsmanship, quality, reliability, and customer delight.

This JD is structured for a senior sourcing quality leadership role and clearly differentiates it from a manufacturing QA role by emphasizing supplier quality management, incoming quality assurance, vendor capability building, and cross-functional collaboration across the sourcing ecosystem. Work Experience

📌 Lead-Quality Assurance (Mumbai)
🏢 Titan
📍 Mumbai