Job Requirements : Lead Quality & Customer Assurance (Diversity Profile only)

Job DescriptionUnique Job RoleHead – Quality ControlFunctionISCM – Watches & Wearable Reporting toHead – Quality & Customer AssuranceBusinessISCM – W&WGradeL8;/L9Date23-07-24Job DetailsThis role is responsible for leading Quality and Customer Assurance for ISCM Watches& Wearables division in line with Company guidelines and policies with the objective of meeting the sourcing and manufacturing goals of quality, delivery, cost, capacity optimization.External Interfaces

Internal Interfaces

Suppliers / Vendor ecosystem

Production team

NPD team

Design team

Other ISCM watches team

IT team

Customer Service teams.

Finance team

HR team

Job RequirementsEducationGraduate/Post-Graduate in Engineering

Preferred Industries:Preferred Industries: FMCG / Pharma / Automobile / Consumer Electronics

Relevant ExperienceOver all 12 - 16 years

At least 4-5 years in leading Quality function in a precision Manufacturing industry in the current role / immediate previous role.

Exposure to multi locational Quality leadership encompassing mfg./assembly operations.

Behavioural SkillsHigh level of professionalism, integrity and commitment

Ability to influence key stakeholders

Ability to manage time and prioritise effectively

Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement.

Advocate for quality standards

KnowledgeRetail and service industry

Quality strategy

Delivery adherence

Deep understanding about Manufacturing / Sourcing Processes.





Expected Process ContributionsExpected Process ContributionProcess OutcomePerformance MeasureQuality planningDevelop Quality Strategy in line with Company's Vision, Mission & Quality policy

Deploy and approve QMS department procedures for QC & CA

Define and review role of Overall department and Resource planning

Set Objectives, target and Initiatives in line with ISCM business plan

Conduct Benchmarking and drive implementation of best practices

Analyse COQ and optimise between Prevention, Appraisal over COPQ Quality planning and strategy

Adherence to timelines

Plan vs actual

Reliability standards

Adherence to specifications.

Customer assuranceParticipate in all design review meetings and ensure manufacturing and Sourcing quality through audits

Measure customer experience by collecting voice of the customer data and managing market returns

Participate in product quality CFT by drafting and setting in place stringent guidelines / policies

Participate in quality review meetings with key stakeholder’s such as MIR, Apex committee, Brands, Associates

Customer assurance

Adherence to timelines

Quality adherence

Standards and reliabilityDevelop mid-term / long term strategy for metrology needs by setting objectives and planning for resource

Review adherence to set objectives, target & Initiatives

Propose budgets to meet user requirements on Metrology





Identify training needs and test standard upgradation by using recent technologies

Upgrade new facilities by exploring new technologies and driving implementation of the same

Monitor effectiveness of the implemented initiatives against benchmarks

Set objectives, target and initiatives in line with ISCM business plan

Deploy and approve QMS department procedures Standards and reliability operations

Adherence to timelines

People managementFoster high level of employee engagement and retention of talent

Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department

Identify training needs for the team and follow-up with the training team to ensure delivery.

Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members.

Provide Leadership to quality function teams with adequate exposure and growth opportunities to enable readiness for higher roles.

Partner with PF team on identification of Talent and support the developmental journey by creating culture of excellence Partner with PF (recruitment) team to fill the vacant positions within stipulated time.

Employee experience

Trained employees.

Talent identification & development

TAT for recruitment

Employee engagement score

Effectiveness of training.

Successors availability for business critical roles.

Work Experience Skills: Ability to influence key stakeholders, Ability to manage time and prioritise effectively, Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement, Advocate for quality standard

📌 Lead-Quality Control (Hosur)
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