- Responsible for active base management
- Revenue Churn and Revenue enhancement from designated set of Logos
- As per the designated frequency in person visit to the customers
- Renew the data circuits upon expiry of term.
- Drive up-selling of products/services.
- Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.
- Identification of non-usage rentals and suggest actions to reduce revenue loss.
- Plan for reduction of churn, analysis of revenues across all products and solutions.
- Co-ordination with sales, IT, Products and CC on retention issues CSO teams
- Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention

Right Person (Qualification Experience)

- A master s degree in business, marketing, communication, finance, or a related field.
- A minimum of 5-7 year's experience in Client facing roles.




- Understanding of wireline telecom solutions and IT/telecom industry
- Experience working in a high-tech environment.
- Leadership, problem-solving, and networking skills.
- Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.
- Strong negotiation execution abilities
- Innovative approach to problem solving and finding solutions.
- Versatile and pro-active/self-motivated working style with strong personal ownership.
- Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.

Personal Attributes

- Excellent communication skills
- Time Management
- Good Oral and Written presentation skills.

📌 Lead - Customer Relationship - Growth (Pune)
🏢 Tata Tele Business Services (TTBS)
📍 Pune