Essential Functions • Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge

- Work with stakeholders to create capability building strategy based on skills identified as necessary to achieve overall organization goal
- Design and deliver clinical related programs that focus on employees at different stages and offer blend learning solution
- Develop a plan for equipping employees in effective overall healthcare management.
- Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material
- Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactive
- Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
- Identification of appropriate methodology for the implementation of training
- Training and certification of trainers on the training modules




- Building PPTs and other material and participate in presentation to the client/ internal customers
- Participate during client visits (presentation of capability building programs)
- End to end training management Performance parameters • Quality and accuracy of deliverables
- Efficiency and effectiveness (result-orientation)
- Training delivery
- Adherence to internal standards
- Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
- Employee satisfaction, people development and morale
- Positive performance on any other function that may occur from time to time or as directed by the Supervisor
- Builds and maintains atmosphere where coaching, counseling, and feedback are considered essential for better performance
- Risk recognition, assessment, analyses, management and mitigation
- Robust understanding of BPO and client processes while suggesting an optimum solution for the client
- Demonstration of in-depth knowledge and application of various methodologies in relevant situations or phases

📌 Lead Assistant Manager (HCA) for Kochi
🏢 EXL
📍 Kochi