At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Gainsight Platform Administration

- Serve as the primary administrator for the Gainsight platform
- Configure and maintain customer health scores, rules engines, and automated workflows
- Manage Gainsight objects, data models, and integrations
- Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce)

Customer Success Operations Support

- Build and maintain customer lifecycle journeys
- Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
- Support renewal tracking and expansion chance identification
- Maintain playbooks and success workflows

Reporting & Analytics

- Develop dashboards and reports to track:

o Customer health o Renewal pipeline o Customer adoption o Expansion opportunities

- Provide insights to leadership on customer engagement and retention trends





System Integration & Data Management

- Manage data integrations between Gainsight, CRM, billing systems, and product usage data
- Ensure customer data is properly structured for health scoring and segmentation
- Monitor data syncs and troubleshoot issues

Process Optimization

- Continuously improve customer success processes through automation
- Identify opportunities to streamline renewals, onboarding, and adoption tracking
- Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows

User Enablement

- Train Customer Success Managers and Renewals teams on effective Gainsight usage
- Create documentation and best practices
- Provide ongoing support to internal users

We’re doing work that matters. Help us solve what others can’t.

📌 Lead Application Engineer (Bengaluru)
🏢 Cadence Systems
📍 Bengaluru