Alternate Banking Channels : Channels (Including ATM, POS, Cards , BC Channel & Money Mitra) exists to provide the most convenient channel for transaction. 75%+ of the transaction route through these channels. These channels also enable the Bank to spread its footprints to various geographies making one of the most cost -efficient channels for Banking transactions
Will be custodian of all process & SOPs at the Bank level and will drive towards continuous improvements.
Design, Develop & Deploy the business Strategy Supporting the business with drawing of explicit expectation of the business segments.
Build & develop commercial and Strategic relationship with our key targeted partners.
The Process Excellence team optimizes processes, as needed, and instills a culture of continuous improvement throughout the year.
Role will foster a culture of sustainable change through the creation and embedding of continuous improvement methodologies, implement the supporting framework, to deliver business transformation.
Develop & Implement a “best in Class” continuous strategy to enhance the process Excellence function by defining strategy and governance, tools and methodology to build on executive engagement.
Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
Identify, plan and implement multiple projects, studying ways to make improvements to one or many steps to increase productivity.
Manage end to end concerned payment vertical for the bank and bring functional & technical expertise Cards Designing & certification · Cards Deliverables. Customer deliverables & fulfillment Oversight of Transaction & NFS Reconciliation relating to POS, Cards,NFS , Money Mitra and BC Channel.
Efficiency enhancement through analysis of the concerned Channels and customer behavior · Coordinating with each department for forming the unit charter · Monitoring Customer complaints relating to Switch & Concerned Channels (ATM, ACR,Cards,POS , Money Mitra & BC Channel) · Managing the utilization and maintenance of channels with high uptime.
Educational
Qualifications
M.B.A or equivalent
Experience : 15-21 Yrs
📌 Lead -Alternate Banking (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru
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