- Provide Level 3 (L3) support for critical production applications and services.

- Investigate, troubleshoot, and resolve complex production and non-production issues within SLA timelines.

- Perform detailed Root Cause Analysis (RCA) and implement preventive measures to minimize recurring incidents.

- Monitor application health, performance, and availability, proactively identifying risks and bottlenecks.

- Coordinate with Development, Infrastructure, DevOps, and Business teams for incident resolution.

- Participate in production release activities, deployment support, and post-release validation.

Design, Development &

- Enhancements

- Design, develop, test, and deploy application enhancements, bug fixes, and current features.

- Analyze existing applications and implement improvements for performance, scalability, reliability, and maintainability.

- Contribute to application modernization and continuous improvement initiatives.

- Develop automation utilities and scripts to reduce operational effort and improve efficiency.

- Ensure adherence to coding standards, security guidelines, and development best practices.

Coding, Debugging &

- Troubleshooting

- Perform hands-on development using Java, Spring Boot, Microservices, and RESTful APIs.

- Analyze application logs, system behavior, and database activities to diagnose complex issues.

- Troubleshoot distributed systems involving APIs, databases, middleware, and messaging services.





- Implement permanent fixes and code changes for production incidents.

- Work closely with cross-functional teams to identify and resolve critical technical challenges.

Testing &

- Quality Assurance

- Develop and execute unit, integration, and system test cases.

- Ensure quality delivery through rigorous testing and validation processes.

- Support CI/CD pipelines and automated testing frameworks.

- Validate production fixes and application releases.

Technical Leadership

- Lead technical investigations and major incident resolution activities.

- Mentor junior developers and support engineers.

- Drive best practices around coding, debugging, monitoring, and operational excellence.

- Participate in code reviews and provide technical recommendations.

Collaboration &

- Stakeholder Management

- Work closely with Business, QA, DevOps, Infrastructure, and Architecture teams.

- Communicate incident updates, risks, and mitigation plans to stakeholders.

- Gather business requirements and translate them into technical solutions.

- Support audit, compliance, and operational review activities.

Documentation &

- Knowledge Management

- Create and maintain operational runbooks, troubleshooting guides, support manuals, and technical documentation.

- Document incident resolutions, RCA findings, and best practices.

- Contribute to knowledge-sharing initiatives across teams.

📌 Java Support (Bangalore Urban)
🏢 Coforge
📍 Bangalore Urban