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Job Title: L2 Hardware Engineer

Experience: 2–5 Years

Location: Whitefield, Bangalore

Department: IT Infrastructure / Desktop Support

Job Summary The L2 Hardware Engineer is responsible for providing advanced technical support for desktops, laptops, printers, servers, and network devices. The role involves resolving issues escalated from L1 support, performing hardware diagnostics and repairs, coordinating with vendors, and ensuring compliance with SLA targets.

Key Responsibilities

- Troubleshoot and resolve complex desktop, laptop, printer, and hardware issues.
- Install, configure, upgrade, and maintain Windows/Linux operating systems.
- Diagnose failures in the motherboard, RAM, HDD/SSD, power supply, and peripherals.
- Configure and troubleshoot LAN/WAN, Wi-Fi, routers, switches, and TCP/IP connectivity.
- Support Active Directory, Microsoft 365, Outlook, VPN, and user account management.
- Handle L2 incidents escalated from L1 support and escalate unresolved issues to L3 when required.
- Perform preventive maintenance, asset verification,



and hardware health checks.
- Coordinate with OEM vendors for warranty claims and hardware replacements.
- Update tickets, maintain documentation, and meet SLA/KPI targets.
- Provide onsite and remote technical support to end users.

Required Skills

- Strong knowledge of desktop and laptop hardware.
- Windows 10/11 installation, configuration, and troubleshooting.
- Networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
- Active Directory and Microsoft 365 administration.
- Printer, scanner, and peripheral support.
- Experience with ticketing tools such as ServiceNow, Jira, or ManageEngine.
- Positive analytical, troubleshooting, and communication skills.

Qualifications

- Diploma/B.E./B.Tech/BCA/MCA in Computer Science, IT, or related field.
- 2–5 years of experience in Desktop Support, IT Infrastructure, or Hardware Support.

This JD is suitable for hiring an L2 Hardware/Desktop Support Engineer in corporate IT, managed services (MSP),

📌 customer support engineer (Bangalore East)
🏢 CSK Information Technology
📍 Bangalore East