Summary Position Summary Services Support Associate II, Records & Contracts, System Support Do you have an aptitude for data analysis and creating positive user experiences? If so, you may be a good fit for this role. At Deloitte, we provide client services and develop new products and services to sustain competitive advantage, while managing a diverse collection of systems, processes, and functions.

As a Records & Contracts (R&C;) Analyst, you’ll help facilitate compliance with policies and practices related to records and contracts management by providing technology, tools and processes tailored to meet customer needs. Work you'll do As a Services Support Associate II, Firm Risk, Compliance, and Governance Services on the Records & Contracts team, you will be responsible for: Coordinate and manage assigned processes, projects, technologies, and initiatives, including identifying required actions and improvements and driving execution with the R&C; team

Monitor daily system health checks and support technology upgrades, user acceptance testing, and user acceptance validation activities

Execute research, data analysis, system queries, and report generation to support records and contracts processes and projects

Maintain project documentation and standard operating procedures for assigned processes and systems

Escalate issues, risks, and decisions to managers, R&C; leadership, or other stakeholders, and recommend mitigating actions The team The R&C; team consists of an integrated, cross-functional group of team members, with every role critical to our successful project delivery. R&C; partners with each Deloitte business to facilitate compliance with policies and practices related to records and contracts by providing technology, tools and processes tailored to meet their needs.



We also play a key role in coordinating with the Office of General Counsel for document preservation requests.

The team works closely with stakeholders in developing new processes and collaborates to enhance existing operations.

Location: Hyderabad Shift Timings: 2 PM to 11 PM Qualifications Required: Bachelor’s degree

1-3 years of work experience in systems support, records management, contracts management, operations support, or a similar area

Advanced Microsoft Office skills

Experience conducting data analysis, system queries, and report generation

Experience maintaining process documentation and standard operating procedures

Written and verbal communication proficiency in English

Experience supporting stakeholders across India and the United States Preferred: Experience identifying trends in data and recommending process improvements

Experience supporting system enhancement, upgrade, or testing activities

Experience working in a compliance-focused or risk-managed environment Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are.

Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.



Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges.

This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills.

Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people.

Explore DU: The Leadership Center in India .

Benefits To Help You Thrive At Deloitte, we know that excellent people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits.

Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte.

Check out recruiting tips from Deloitte recruiters.

Requisition code: 361436

📌 L 10- Services Support Associate II, Records & Contracts - System Support - Hyderabad
🏢 Deloitte
📍 Hyderabad