The Knowledge Manager will be accountable for developing a best-in-class knowledge strategy that meets the dynamic needs of the global GBS+ team. The Knowledge Manager will establish effective knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Manager will also promote and support a continuous learning culture within the GBS+ community.

The Knowledge Manager will collaborate with Service Delivery teams and Function/Capability Owners to effectively shape and apply the knowledge strategy, approach, roadmap, tools and templates. She/He will oversee the maintenance of knowledge assets and maintain consistency, accuracy and accessibility globally. This individual will report to the Sr. Training Manager.

Main Responsibilities:

Knowledge Strategy & Approach

- Evaluate GBS+ knowledge needs globally & assess current state of knowledge assets
- Establish Knowledge Management processes, standards & governance
- Identify required systems and tools to effectively deliver best-in-class knowledge management experience

Knowledge Sharing Culture
- Define behaviors, skills & practices required to foster a solid learning & knowledge sharing culture in GBS+
- Collaborate with GBS+ leaders globally to deliver programs to establish the knowledge sharing culture

Knowledge Asset Creation & Maintenance
- Establish quality standards, processes and governance to ensure knowledge accuracy & relevancy
- Lead a team of Knowledge Analysts who collaborate with function,



capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets
- Ensure GBS knowledge program quality through a structured and measurable framework

Knowledge Effectiveness
- Establish user-centric metrics and measures to assess knowledge effectiveness
- Embed automated tracking, assessing (feedback) and measuring mechanisms into all knowledge processes
- Advise Function, Capability and Service Delivery leaders on how to increase knowledge effectiveness

Resource Management
- Hire, mentor and oversee team of GBS+ Knowledge Analysts
- Manage contracts and oversee work planning & quality output for one or more third party providers
- Ensure active participation of function, capability and service delivery SMEs as Knowledge Champions

Basic Qualifications:

- Bachelor s degree in Knowledge Management, Information Systems, or related field
- At least 7 years of experience in a knowledge management role & managing a team of analysts
- Proficient in knowledge management systems and processes
- Proven experience in data analysis and strategic planning
- Strong interpersonal skills with demonstrated ability to facilitate collaboration

Preferred Qualifications:

- Experience with training material development supporting large complex projects (e.g., ERP Systems, business transformation, business process reengineering, shared services, outsourcing solutions, etc.)
- Proven success in facilitating organizational change
- Experience in managing the details of complex programs and delivering results

📌 Knowledge Manager (Pune)
🏢 Nalco Water
📍 Pune