- System Administration: Install, configure, and manage Kofax/Topcall Communication Server (KCS) environments, including line servers, message broadcasting systems, and message routing queues.
- Integration & Development: Integrate fax, SMS, email, and voice communications with enterprise platforms like SAP, Microsoft Exchange, or CRM systems using TC/LINK modules.
- Automation Workflows: Design document-intensive workflows that securely and automatically capture, process, and distribute high-volume faxes and digital documents.
- Maintenance & Troubleshooting: Troubleshoot transmission errors, protocol issues (e.g., FoIP, T.30/T.38), and client application errors. Monitor server performance and handle system backups
Good-to-Have
- Excellent analytical and problem-solving skills.
- Brilliant written and oral communication skills.
- Ability to work in a dynamic environment.
- Excellent time and stress management skills.
- Ability to work in a team with great organizational skills.
Responsibility of / Expectations from the Role 1 Hands-on experience with Kofax Communication Server (KCS), TCOSS, TC/Web, and TC/LINK.
2 Strong understanding of fax and voice technologies, VoIP (Voice over IP), and unified communications.
3 Experience with SQL Server or Oracle for managing messaging databases and reports