We are looking for an L2 Application Support Engineer – Oracle FLEXCUBE (Core Banking) to support a leading bank. The ideal candidate should have experience in application support, solid analytical and problem-solving skills, functional knowledge of FLEXCUBE CBS, and hands-on experience with PL/SQL, APIs, Linux/Unix, ITSM tools, and incident and service request management.
Key Responsibilities: Resolve complex issues and errors requiring deep-dive analysis. Conduct incident analysis. Troubleshoot issues and identify workarounds. Perform non-standard service requests that do not have SOPs or KEDB entries.
Support DC-DR drills for the respective application. Coordinate with the L3 team/vendor to facilitate the logical closure of tickets. Perform UAT deployment and testing of bug fixes. Implement change management and break-fix processes.
Manage critical activities such as database password changes and DR drill activities. Support the Interface Team when transactions fail through APIs. Perform RWA/GL reconciliation activities. Perform master maintenance activities, including holiday marking, product creation, branch creation, role mapping, and FD/RD/CASA rate maintenance.
Prepare SQL queries for RBI reports (ad hoc). Automate recurring queries and processes.
Qualifications and Skills: 4 to 7 years of experience in Application Support. Good analytical skills for resolving issues. Functional knowledge of banking and financial applications (FLEXCUBE CBS). Strong knowledge of PL/SQL queries. Knowledge of APIs and log analysis. Knowledge of Linux/Unix. Experience using ITSM tools. Knowledge of managing service requests and incidents.