Key Account Manager (KAM)

Location

Chennai, Tamil Nadu, India

Reporting To

Regional Operations Manager / General Manager Operations

Purpose of the Role The Key Account Manager is responsible for managing the end-to-end relationship with a strategic customer engaged in the manufacturing of earth-moving equipment. The role ensures seamless delivery of in-plant logistics services while achieving operational excellence, customer satisfaction, contractual compliance, continuous improvement, and business growth.

The KAM serves as the single point of contact between the customer and the company's operations, ensuring service levels meet or exceed agreed KPIs.

Key Responsibilities

Customer Relationship Management

Act as the primary interface between the customer and the company.

Build strong relationships with customer leadership and cross-functional teams.

Conduct regular operational and business review meetings.

Resolve customer concerns proactively and ensure timely closure.

Maintain high customer satisfaction through responsive service delivery.

Operations Management

Lead end-to-end in-plant logistics operations.

Ensure uninterrupted material flow to production lines.

Monitor manpower, equipment, and process efficiency.

Ensure adherence to agreed Service Level Agreements (SLAs).

Drive operational discipline across all shifts.

Performance Management

Monitor and improve key performance indicators including:

Line feeding performance

On-time material availability

Inventory accuracy

Productivity

Cost per unit handled

Equipment utilization

Safety performance

Quality compliance

Customer complaint closure

Service level adherence

Continuous Improvement

Identify opportunities for cost reduction and productivity enhancement.

Implement Lean, Kaizen, 5S, and process improvement initiatives.

Eliminate operational waste and improve workflow efficiency.





Lead automation and digitalization initiatives where feasible.

Financial Management

Manage the account P&L.;

Monitor operational costs against budget.

Improve profitability through productivity improvements.

Validate billing accuracy and support commercial reconciliations.

Identify opportunities for additional services and revenue growth.

Team Leadership

Lead site managers, supervisors, and operational staff.

Develop employee capability through coaching and training.

Conduct performance reviews and succession planning.

Foster a culture of accountability, safety, and continuous improvement.

Safety & Compliance

Ensure compliance with customer safety requirements and statutory regulations.

Maintain zero tolerance for unsafe practices.

Ensure adherence to quality systems and standard operating procedures.

Support internal and customer audits.

Stakeholder Coordination

Coordinate with

Customer Production

Supply Chain

Stores & Warehouse

Quality

Maintenance

Procurement

HR

Finance

Transport partners

Business Development

Identify opportunities for contract expansion.

Support contract renewals and pricing discussions.

Develop proposals for value-added logistics services.

Strengthen long-term strategic partnership with the customer.

Key Performance Indicators (KPIs)

Customer Satisfaction Score

SLA Achievement

Production Line Support Availability

Inventory Accuracy

On-Time Line Feeding

Productivity Improvement

Cost Savings Delivered

Account Profitability





Safety Performance (LTIFR/Zero Lost Time Injury)

Employee Attrition

Audit Compliance

Continuous Improvement Projects Completed

Qualifications

Bachelor's degree in Engineering, Supply Chain, Logistics, or Business Administration.

MBA or PG Diploma in Supply Chain/Operations preferred.

Experience

8–12 years of experience in logistics, warehouse, manufacturing, or supply chain operations.

Minimum 3–5 years in Key Account Management or Site Operations leadership.

Experience managing in-plant logistics for automotive, heavy engineering, earth-moving equipment, or industrial manufacturing customers is preferred.

Experience managing large teams and customer-facing operations.

Technical Skills

In-Plant Logistics Operations

Warehouse Management

Inventory Control

Material Handling

Lean Manufacturing

Kaizen

5S

Root Cause Analysis

KPI Dashboard Management

MS Excel and Power BI

ERP/WMS (SAP preferred)

Behavioural Competencies

Customer Focus

Leadership

Communication & Negotiation

Problem Solving

Decision Making

Conflict Resolution

Analytical Thinking

Team Building

Change Management

Business Acumen

Results Orientation

Working Conditions

Full-time, based at the customer's manufacturing facility in Chennai.

Frequent interaction with senior customer management.

Availability to support operations across shifts when required.

Periodic travel for corporate reviews, audits, and training.

Success Measures A successful Key Account Manager consistently delivers operational excellence, maintains a strong customer relationship, achieves profitability targets, drives continuous improvement, ensures a protected working environment, and contributes to long-term account growth through exceptional service delivery.Role & responsibilities

Preferred candidate profile

📌 Key Accounts Manager In plant Operation (Chennai)
🏢 Seabird Logisolutions
📍 Chennai