Role & responsibilities

- Manage and nurture key client accounts.

- Build long-term client relationships and ensure high customer satisfaction.

- Drive account growth through cross-selling and upselling opportunities.

- Handle client escalations and ensure timely resolution.

- Coordinate with internal teams to ensure seamless service delivery.

- Conduct regular business reviews and maintain account performance reports.

- Monitor revenue, forecasting, billing, and collections for assigned accounts.

- Identify opportunities for process improvement and account expansion.

Preferred candidate profile

- 3-8 years of experience in Key Account Management, Client Relationship Management, or Enterprise Sales.

- Proven experience managing key/enterprise accounts in a B2B environment.





- Strong communication, negotiation, and stakeholder management skills.

- Ability to build and maintain long-term client relationships.

- Experience in revenue growth, account retention, and client servicing.

- Proficient in CRM tools, MS Excel, and account reporting.

- Strong analytical, problem-solving, and escalation management skills.

- Self-motivated, target-oriented, and capable of working in a rapid-paced environment.

- Candidates from Travel, Logistics, Mobility, SaaS, IT Services, FinTech, or other B2B service industries will be preferred.

📌 Key Accounts Manager (Mumbai)
🏢 Wise Travel India
📍 Mumbai