Company Description Eats & Insights Consultancy is a specialized growth partner for restaurants aiming to succeed on leading food delivery platforms such as Zomato and Swiggy. The consultancy uses data-driven strategies to improve brand visibility, performance, and consistent order growth.

With strong platform expertise, the team collaborates closely with cloud kitchens, QSRs, and established restaurants to unlock their full potential in a competitive market. Services include growth strategy, listing management, performance analytics, campaigns for offers and visibility, and menu optimization. Clients benefit from tailored strategies, proven results, and reliable, hands-on support throughout their growth journey.

Role Description The Key Account Manager is a full-time, hybrid role based in Mumbai, with a mix of in office client engagement and some work-from-home flexibility. The role involves managing and growing key restaurant accounts on Zomato and Swiggy, acting as the primary point of contact for partner brands. Daily tasks include analyzing performance data, developing growth plans, coordinating listing management and visibility campaigns, and ensuring timely reporting on key metrics.

The Key Account

Manager will work closely with internal teams to optimize menus, offers, and category mapping,



while maintaining strong relationships through proactive communication and high-quality customer service. The role also includes identifying new growth opportunities, presenting insights and recommendations, and ensuring that each key account meets agreed business objectives.

Qualifications

- Strong Account Management and Key Accounts experience, with the ability to own relationships and drive growth for strategic clients.
- Advanced Analytical Skills to interpret performance data, generate insights, and translate findings into clear action plans.
- Experience in Business Planning, including setting targets, forecasting, and tracking revenue and performance against goals.
- Demonstrated Customer Service skills, with a focus on responsiveness, problem-solving, and building long-term partnerships.
- Relevant experience in food delivery, F&B;, or digital marketplaces is preferred.
- Comfort working in a hybrid setup in Mumbai, with the ability to manage both in-person and remote stakeholder communication.
- Strong written and verbal communication skills, including the ability to present data and recommendations to clients and internal teams.
- Bachelor’s degree in Business, Marketing, Hospitality, or a related field is advantageous.

📌 Key Account Manager (Mumbai)
🏢 Eats u0026 Insights
📍 Mumbai