Job Title: Sales Support Executive Experience: 0-1 years About The Role ExcelR's Inside Sales Managers (ISMs) raise a steady stream of day-to-day operational requests batch changes, invoice/receipt corrections, CRM data queries, technical errors, and reporting asks through a shared channel known internally. We're hiring a fresher to own this first line of response. You'll read every incoming request, classify it against a defined set of rules, resolve what you can directly in Salesforce, and route everything else to the right owner without duplicate escalation, delay, or drop-offs.

This isn't a passive data-entry role. It's a structured, logic-driven position for someone who likes transparent rules, wants real CRM ownership early in their career, and can be the calm, dependable point of contact for a busy sales floor.

Key Responsibilities Monitor the Reference Group during working hours and acknowledge every incoming request promptly. Apply the defined triage logic to classify each request and either resolve it directly or route it to the correct owner. Work independently inside Salesforce to look up lead/student records, verify status, and make approved corrections.

Keep a running log of every request type, owner, turnaround time,



outcome for visibility and reporting. Escalate genuinely urgent issues (e.g., call-system/telephony errors) immediately, with no delay. Flag recurring or high-volume request patterns back to Sales Ops these are usually the best candidates for automation.

Support ad-hoc CRM data pulls and reports requested by regional managers. Maintain single-touch discipline: no duplicate tagging, no unnecessary back-and-forth, clear prioritization when multiple requests land at once.

What We're Looking For Fresher, 01 years' experience any graduate discipline; Commerce/Business background is a plus, not a requirement. Willingness to learn Salesforce deeply prior CRM exposure is nice to have, not expected. Strong written communication; most coordination happens over WhatsApp and email.

A structured, logical thinker who can internalize a rules-based process and apply it consistently, even under volume. Working knowledge of MS Excel / Google Sheets. Patient and calm under repeated or ambiguous queries from a busy sales team.

High ownership and attention to detail; comfortable working independently once trained. This job is provided by Shine.com

📌 Jr. Admin Executive (Sales Support) (Bengaluru)
🏢 ExcelR
📍 Bengaluru