- Education, Certificate (Relevant education, achievement & certification)
- Any bachelor degree is mandatory
- MS Office certification / part of curriculum (Optional)
- Knowledge (knowledge gained in the past relevant to this requirement)
- Knowledge of Voice & Non-voice/Chat Process
- Online sales / offline sales / customer service
- Basic knowledge of Jewelry - Gold, Diamond, Platinum and Silver
- Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this
- Technology skills - Surfing - Google, Whats app, FB etc.
- Computer operating knowledge
- Valuable English writing skill - Mandatory for E-mail and Chat team
- Experience (Specific type or amount of experience)
- 1. 1 to 3 years of relevant experience in voice / non-voice & from jewelry industry is preferred
- Role : Jewelry Consultant (Online Sales )
- Eligibility Criteria
- Suitability Criteria
- Willingness (Preference / Values / other requirements)
- Job location Mumbai ( Andheri East)
- Ready to work in night shift (Men - 24/7)
- Ready to work in rotational week-offs (6 days in a month)
- Extended working hours during festive and season times
- Shift timing - 9 hours with strict adherence
- Communicate with the customer via chat / calls / email and sell with the complete product description
- Influencing and selling jewellery
- Addressing all customer queries
- Following up with the customers
- Timely revert to the customers and clarifying their queries
- Retaining the existing or new customers
- Coordinating with inter departmental personnel
- Working on ERP system, Magento, Ameo etc