- Any bachelor degree is mandatory
- MS Office certification / part of curriculum
Knowledge
- (knowledge gained in the past relevant to this requirement)Knowledge in front-end retail operations
- Selling customer service
- Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage
Skills
- (Specific job skills required for this job)Communication - Excellent verbal communication inEnglish(Mandatory) regional language.
- Basic computer operating knowledge
- E-mail communication
- Basic knowledge of Point of Sale system (POS)
Experience
- (Specific type or amount of experience)1 - 3 years of relevant experience in front-end retailoperations. Preferably with an established Retail Brand
- Freshers with high level of communication skills and attitude toserve customers
Suitability Criteria
Success Behaviors
- (Traits like interpersonal skills etc.)Enthusiastic
- Selling(Passion to Sell)
- Interpersonal Skills
- Influencing
- Analytical
- Pressure Tolerance
- People oriented
- Strong Team Player
- Warmth / empathy
- Organized
- Willing to take Ownership
- Willingness to Learn
- Well groomed
Willingness
- (Preference / Values / other requirements)Job location - Across India
- Ability to work as per Brand guidelines and set schedules.
- Extended working hours during weekends, Festivals and season time
- Shift timing - Minimum 9 hours with strict adherence
- High Integrity (non-negotiable)
Your KRA/KPI
- Communicate with the customer via calls / email and resolve all the post sale queries
- Addressing all customer queries
- Following up with the customers
- Timely responding to the customers
- Retaining the existing and current customers
- Coordinate with inter departmental personnel
- Working on ERP system, Magento, Ameo etc.