- Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues
- Respond to requests in our IT Service Management (ITSM) tool in a timely manner
- Follow documented processes to assist and troubleshoot
- Document details from investigating and troubleshooting calls and requests within our ITSM, Jira Service Desk
- Escalate requests to next level support when necessary
- Create additional documentation articles in Confluence (Wiki) to help the team solve similar issues
- Comply with policies, procedures, and guidelines

Requirements

- Experience diagnosing and repairing computers
- Proficiency in conducting PC software, printer and multi-function device support
- Excellent technology skills and flexibility adapting to recent technologies and systems
- Ability to speak fluent English




- Strong communications and interpersonal skills with the ability to build trust and integrity in your relationships with customers
- Self-motivated, but also an excellent teammate, who can work with people at all levels of the organization
- Good problem analysis and resolution, impact verification, and troubleshooting experience
- Ability to explain technical issues to technical and non-technical employees and customers.
- Ability to diagnose problems across multiple IT disciplines
- Minimum of 1 year of relevant work experience and/or specialized training
- Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role.
- High school diploma or equivalent
- Associates or Bachelor s degree in technology-related field a plus, but not required
- Comptia A+, Comptia Network +, and ITIL certifications a plus.

📌 IT Service Desk Technician (Kochi)
🏢 RIG Technologies
📍 Kochi