At Instabase we re passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry With customers representing some of the largest and most complex organizations in the world and investors like Greylock Andreessen Horowitz and Index Ventures our market opportunity is near infinite Instabase offers a consumption-based pricing model where customers can pay only for what they use aligning directly with the value our products deliver It empowers our clients to explore our AI Hub platform features extensively enabling them to uncover crucial business insights This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations With offices in San Francisco New York London and Bengaluru Instabase is a truly global company We are people-first and we ve built a fearlessly experimental endlessly curious customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly Our IT Operations Team is core to the growth of our organisation This team works on a wide range of challenges including providing support to over 250 employees in a professional manner - teams are distributed across North America EMEA and APAC As an IT Operations Specialist you ll play a key role in helping onboard and support our growing international teams and systems You ll work closely with a number of teams including but not limited to HR Engineering and Sales As we scale you will play a key role in building new processes and continuously finding recent ways to improve our infrastructure security and systems What you ll do Resolve tickets for all internal requests related to software hardware networking and equipment issues Troubleshooting on various tools including Google Workspace Slack Zoom Okta Atlassian Kandji Intune and others Lead lifecycle onboarding and offboarding for employees including accounts hardware logistics and training Plan maintain and manage inventory logistics for all equipment including shipping to local and international employees within APAC region Ability to define and automate company processes to help scale the company proactively About you Proven experience managing IT infrastructure and services for a growing organisation Strong experience with Mac OS and Windows Proficient with modern cloud applications interface Ability to operate with a security first mindset Experience of working with a modern ticketing system Multi-tasking and time-management skills with the ability to prioritise tasks Natural problem solver who enjoys working in a fast paced environment LI-Remote Instabase is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status Research shows that in order to apply for a job women feel they need to meet 100 of the criteria while men usually apply after meeting about 60 Regardless of how you identify if you believe you can do the job and are a good match we encourage you to apply

📌 It Operations Specialist (Bengaluru)
🏢 Instabase
📍 Bengaluru