This internship provides an chance to gain hands-on experience in IT support and help desk operations within a global technology environment. The intern will work closely with IT teams to troubleshoot and resolve hardware/software issues, assist in system setups, and deliver excellent internal customer support.
Key Responsibilities
- assist users with troubleshooting hardware and software issues
- support installation and configuration of computer systems and applications
- document technical issues and resolutions in ticketing tools
- escalate unresolved incidents to appropriate teams as per guidelines
- maintain asset records and support inventory audits
- provide support for email, VPN, and other IT services under supervision
- assist in onboarding support including system setup for new employees
Basic Qualifications
- currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or related field
- understanding of basic IT concepts and Microsoft Office Suite
- eagerness to learn and adapt in a fast-paced IT environment
Preferred Qualifications
- coursework or certifications in IT support, hardware, or networking ( CompTIA A+, Microsoft certifications)
📌 IT Help Desk Intern (Mumbai)
🏢 NCR Atleos
📍 Mumbai
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