Role & responsibilities :

About the Role

Spago Foods Pvt Ltd, the master franchise partner for Magnolia Bakery in India, is looking for a hands-on IT Executive to manage hardware, network, and security infrastructure across our bakery outlets, warehouse, and corporate office. The ideal candidate will ensure smooth day-to-day IT operations, minimal downtime, and reliable technology support across all locations.

Key Responsibilities

Hardware & Laptop Management

- Install, configure, and maintain desktops, laptops, and peripherals across outlets and office
- Manage IT asset inventory, warranty tracking, and AMC renewals
- Coordinate repairs, replacements, and vendor support for hardware issues

Network Management

- Set up and maintain LAN/WAN, Wi-Fi routers, switches, and internet connectivity across all locations
- Troubleshoot network downtime and liaise with ISPs for quick resolution
- Ensure network security and uptime for all outlets

CCTV & Security Systems

- Vendor coordination for Install and configure CCTV and monitor CCTV systems across all outlets and back-end areas
- Ensure footage backup, storage management, and system uptime
- Coordinate with vendors for repairs and system upgrades

POS & Billing Systems

- Install, configure, and support POS terminals and billing software at outlets
- Troubleshoot POS hardware/software issues to minimize outlet downtime
- Coordinate with POS vendors for updates, patches,



and new outlet rollouts

Biometric & Access Systems

- Install and maintain biometric attendance and access control systems
- Ensure accurate attendance data sync with HR/payroll systems
- Troubleshoot device and connectivity issues

Printers & Office Equipment

- Set up and maintain printers, scanners, and other office peripherals
- Manage consumables (toner, cartridges) and AMC contracts

General IT Support

- Provide first-level troubleshooting support (helpdesk) for outlet and office staff
- Maintain documentation of IT assets, configurations, and vendor contacts
- Support new outlet setups (network, POS, CCTV, biometric) as per rollout plans
- Ensure IT compliance with company policies and data security practices

Preferred candidate profile : Required Skills & Qualifications

- Diploma/Bachelor's degree in IT, or related field
- 23 years of hands-on experience in IT hardware, networking, and infrastructure support
- Working knowledge of CCTV systems, POS/billing software, and biometric devices
- Basic networking knowledge (LAN/WAN, Wi-Fi, routers, switches, IP configuration)
- Strong troubleshooting and problem-solving skills
- Willingness to travel to outlets for in office support as needed
- Good communication skills and ability to coordinate with multiple vendors
- Experience in retail/QSR/F&B; industry IT support is an added advantage

📌 IT - Executive (Bengaluru)
🏢 Spago Foods
📍 Bengaluru