Responsibilities

- Administer and support IBM i (AS/400) systems to ensure high availability and performance.

- Monitor storage utilization and perform capacity planning and storage allocation.

- Perform backup, recovery, and restore operations using BRMS and enterprise backup solutions.

- Install and apply PTFs, perform system upgrades, and execute IPL activities.

- Monitor system health, analyze performance and implement performance tuning recommendations.

- Troubleshoot hardware, storage, operating system and application-related issues.

- Manage user profiles, system security and access permissions.

- Support High Availability (HA) and Disaster Recovery (DR) environments and participate in DR testing.

- Respond to incidents, perform root cause analysis (RCA), and implement preventive actions.

- Handle incident, problem, and change management activities in accordance with ITIL processes.

- Work with infrastructure, storage, network, and application teams to resolve complex technical issues.

- Maintain system documentation, operational procedures, and support knowledge base articles.

- Provide 24 7 production support and participate in on-call rotations as required.

- Ensure compliance with organizational security policies, backup standards, and service level agreements (SLAs).

Required Skills

- Strong experience with IBM i (AS/400) administration and support.

- Knowledge of IBM i / OS/400 system operations and maintenance.

- Experience with storage management, SAN, RAID, and LUN provisioning.





- Proficiency in backup and recovery using BRMS.

- Experience with PTF installation, IPL, and system upgrades.

- Ability to troubleshoot storage, hardware, operating system, and performance issues.

- Knowledge of High Availability (HA) and Disaster Recovery (DR) concepts.

- Familiarity with IBM Navigator for i and system monitoring tools.

- Understanding of TCP/IP networking and Fibre Channel.

- Experience with ServiceNow or other ITSM ticketing tools.

- Knowledge of ITIL Incident, Problem, and Change Management processes.

- Robust analytical, communication, and documentation skills.

Preferred Skills

- Experience with IBM FlashSystem, IBM DS8000, IBM Storwize, or IBM SAN Volume Controller (SVC).

- Basic knowledge of AIX, Linux, or Windows Server administration.

- Experience with IBM Spectrum Protect (TSM).

- Knowledge of CL/CLLE scripting and SQL on IBM i.

- Experience with automation and system monitoring tools.

- Familiarity with virtualization technologies and cloud infrastructure.

- IBM Certified System Administrator - IBM i certification.

- ITIL Foundation certification.

- Experience supporting enterprise production environments with 24 7 operations.

- Ability to work effectively in cross-functional teams and manage multiple priorities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 iSeries Storage SS Support Professional (Bengaluru)
🏢 Kyndryl
📍 Bengaluru