Key Responsibilities

Handle inbound and outbound customer calls for international clients.

Resolve customer queries efficiently while delivering exceptional customer service.

Understand customer concerns and provide accurate resolutions within defined SLAs.

Maintain complete and accurate call documentation.

Adhere to quality, compliance, and process guidelines.

Achieve individual and team productivity, quality, and customer satisfaction targets.

Eligibility Criteria

Graduate in any discipline.

Minimum 1 year of International Voice Process experience in a BPO.

Excellent spoken and written English.

Strong communication, listening, and interpersonal skills.

Comfortable working in rotational shifts.

Good typing speed and computer proficiency.

Immediate joiners preferred.

Preferred Skills

Customer-centric approach.

Problem-solving and analytical skills.

Ability to work under pressure.

Team player with a positive attitude.

Willingness to work in a rapid-paced environment.

Pay: ₹10,100.72 - ₹33,258.77 per month

Work Location: In person

📌 International Voice Process Executive (Voice Support) (Pune)
🏢 WNS Global Service
📍 Pune