We are seeking a dedicated individual for the position of International Inbound Voice Process. This role involves handling customer inquiries from various international clients, ensuring high-quality service delivery while working from home in India.
Responsibilities
- Handle inbound calls from international customers
- Provide excellent customer service and support
- Resolve customer queries and complaints effectively
- Maintain accurate records of customer interactions
- Follow up on customer inquiries as necessary
- Collaborate with team members to enhance service delivery
Skills and Qualifications
- Excellent verbal communication skills in English
- Strong listening skills
- Ability to work independently and in a team environment
- Proficiency in using computer systems and software applications
- Problem-solving skills and a customer-oriented mindset
- Basic knowledge of CRM systems is a plus
- Willingness to work flexible schedule in a remote setup
📌 International inbound voice process , WFH (Bengaluru)
🏢 Glympse human capital services
📍 Bengaluru
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