Job Overview

Radical minds is seeking energetic and result-oriented Telecallers with proven experience in sales. The ideal candidate will be responsible for reaching out to potential customers, promoting our products/services, and converting leads into successful sales. This role requires strong communication skills, persuasive ability, and a target-driven mindset.

Drop Resume -(phone hidden)(HR Ragini)

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Activation/Reactivation Queue:

- Quality requirements: Versant 6-7 agents (not Versant 5) for reactivation campaigns to maintain brand quality and conversion rates
- Experience level: Minimum 1+ year of contact center calling experience (no freshers)
- Team size: Start with 15-25 agents for reactivation, scaling to 40-50 within a month
- Background verification: Basic BGV
- Client interview round: All agents must pass 10-15 minute conversation assessment with client team before onboarding
- Team lead ratio: 1:15-18 for proactive calling campaigns

Nature Of Work:

- Reactivation campaigns:



Proactively calling users inactive for 60+ days to bring them back to platform
- Activation campaigns: Calling users who signed up but never completed a transfer
- Banking product onboarding (PBM): Handholding users through NRE/NRO account opening process (15-minute digital journey )
- Customer base: 80-90% UAE and UK customers, 10-20% US customers, all NRIs (no local language requirements beyond English)
- Deprioritized: Wealth product previously discussed is no longer in scope
- Training expectations: Reactivation team has straightforward scripts with minimal training compared to support queue
- Quality standards: Client requires Versant 7 to maintain brand quality during proactive outreach
- Urgency: Reactivation team prioritized for immediate start; support queue can start later with longer training ramp

📌 International Customer Care Executive (Gurugram)
🏢 Radical Minds
📍 Gurugram