- Live Chat Support Agent

Company: Movate (formerly CSS Corp)

Role: Live Chat Support Agent - Transportation Domain

Location: Bangalore

Mode: Hybrid

Shift: Rotational Shifts

- Shift 1: 04:00 PM to 01:00 AM
- Shift 2: 01:00 AM to 10:00 AM

About Movate Movate (formerly CSS Corp) is a global digital technology and customer experience services company headquartered in Plano, Texas. Movate delivers innovative IT services, customer support, and digital transformation solutions to global clients across industries including technology, travel, retail, healthcare, and BFSI.

Role Summary

We are looking for enthusiastic and customer-focused fresh graduates to join our team as Live Chat Support Agents in the Transportation Domain. This role involves assisting customers through live chat and digital support channels by answering inquiries, supporting bookings, resolving issues, and providing a seamless customer experience.

This is an excellent opportunity for candidates looking to start their career in customer support, operations, and the travel/transportation industry.

Key Responsibilities

- Handle customer queries via live chat, email, and other digital channels.
- Assist customers with booking-related inquiries, trip modifications, cancellations, and general support requests.
- Provide accurate information regarding services, pricing, policies, and available transportation options.
- Ensure timely resolution of customer concerns while maintaining service quality standards.
- Document customer interactions and maintain records in CRM systems.
- Follow standard operating procedures (SOPs) and meet service-level expectations.
- Escalate complex issues to relevant teams when required.
- Maintain a professional and customer-friendly approach in all interactions.

Required Skills




- Excellent written communication skills in English.
- Strong customer service orientation and willingness to assist customers.
- Valuable problem-solving and analytical skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and typing skills.
- Willingness to work in rotational shifts and hybrid work mode.
- Positive attitude with a strong learning mindset.

Preferred Skills
- Basic understanding of customer support processes.
- Knowledge of email etiquette and chat-based communication.
- Familiarity with travel, transportation, or booking services is an added advantage.
- Exposure to CRM or ticketing tools during internships/projects is desirable.

Technical Skills
- MS Office (Word, Excel, Outlook)
- Google Workspace
- Basic knowledge of CRM/Ticketing Systems
- Basic understanding of automation tools and workflow concepts (added advantage)

Soft Skills
- Customer-first mindset
- Strong interpersonal skills
- Attention to detail
- Ability to remain calm under pressure
- Team player with a proactive attitude
- Adaptability and willingness to learn

Eligibility Criteria
- Bachelor's Degree in any discipline.
- Freshers (0-1 year experience) are eligible to apply.
- Excellent written and verbal English communication skills.
- Willingness to work in rotational shifts.

Compensation Competitive salary and benefits as per company standards.

Equal Opportunity Employer

Movate is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified candidates regardless of race, gender, age, disability, religion, or any other protected characteristic.

Education: Bachelor's Degree (Mandatory)

Experience: Freshers (0-1 Year)

Location: Bangalore (Hybrid Model)

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